CCW Europe Summit 2024

October 7-9, 2024 - Amsterdam, Netherlands

Bringing Together The Continent's Brightest And Most Progressive Minds In Customer Management Under One Roof

The future of customer engagement is here! In October 2024, the Customer Contact Week Europe Summit returns. CCWEurope is not just an event, it's orchestrating a movement. Designed as a fully immersive learning experience to propel your business forward and build a collaborative community where relationships flourish, and industry peers meet to learn, strategise and benchmark on the journey to customer excellence.

In a rapidly evolving customer care landscape, the Summit cultivates an environment where your challenges aren't just heard, they're valued. Our speaker faculty of 100+ industry experts will showcase case studies and unveil solutions in areas including AI, customer loyalty and retention, seamless service, proactive and personalised CX, unified customer data and much more.

Join Europe's customer management disruptors and pioneers as we shape the future of the industry.

The European Flagship Of The Largest Global Customer Contact Event Series

450+ Attendees
150 Expert Speakers
10 Hours of Networking
27 Hours of Learning

What To Expect: The CCW Europe Experience

Engage, Interact and Learn!

Join the CCW Europe Summit for an immersive 3 days featuring carefully tailored sessions including:

Thought-Leading Presentations
Interactive Workshops
Demo-Drives demonstrating tech from the eyes of your agents
Learn from your peers with interactive discussion groups
Mingle and learn more with formal and informal networking
Grasp the latest technologies and solutions with key solution providers

2024 Expert Speakers

Jesper Buch, Founder, Just Eat, Seedster & GoMentor
Yeliz Cicek, Editor-in-Chief, Vogue Nederland
Lieke Luttmer, Chief Customer & Commerce Officer, Nationale-Nederlanden
Sarah Williams, Chief Customer Experience Officer, Westminster City Council
Joanne Kennedy, Chief of Staff, Global Head, R&D Management, Sanofi
Thom Kokhuis, Senior Vice President, Head of Conversational Banking & CRM, Rabobank
Herbert Verschuren, Vice President Services, Customer Contact, Air France-KLM
Birsen Cevik Akgunlu, Board Member & Northern Europe HR Director, Diageo
Jonathan George, Customer Operations and Loyalty Director, Holland & Barrett
Dr Tania Caporaso, Director Customer Care, BT and EE Broadband
Stefan Reimig, Director, Global Customer Service, Wayfair Deutschland
Cyrille Regardin, Director of Aftersales & Contact Center, Vanden Borre
Mette Lorenzen, Director of Global Customer Service, Kindred Group
Elizabeth Ajala, Director of Disputes and Complaints, Monzo
Thomas Staudte, Head of Customer Engagement, air up
Ulla Kattai-Aav, Head of Omnichannel Management, Telia
Filip Popovic, Head of Relationship Centre, Avon International
Mohamed Attia, Global Head of Customer Operations (Sales & Customer Service), British Council
Enrique Lamarca, Head of Customer Journey and eCommerce, AXA Partners
Mohamed Attia, Global Head of Customer Operations (Sales & Customer Service), British Council
Robert-Frank Hofland, Area Lead Retail Contact Center, ING
Christian Wuttke, Lead of Chat & Voice Technology, Schwarz Group
Ed Leurebourg, CX Operations Manager, Deliverect
Katie Kuizenga, Manager Operations, Culture & Marketing - Customer Relations, Rituals
Paul Herman, Senior Vice
Mathieu Acin, Vice President, Global GMT – Customer Experience, CSG
Casey Denby, Vice President of Sales, Former Global Leader of Training & Operations, Zenarate
Alan Ranger, Vice President Marketing, Cognigy
Kala Iyer, Divisional Managing Director – Technology, Capita
Marie-Louise Gaughan, Head of Customer & Digital Experience EMEA, Alorica
Alexander Teusz, Lead Sales Engineer EMEA, Cognigy
Jarrod Davis, Product Marketing Manager, Cognigy