Deliver an enhanced value-added experience to all customers, by leveraging your customer insight and implementing digitally relevant products and services to drive growth.
Now in its 6th year,
CVM & Experience in Telecoms has established itself as the must-attend annual forum for industry-leading CSPs, delivering relevant, practical, actionable solutions through peer-to-peer networking and insightful presentations.
Given the significant margin and growth pressures resulting from the increasingly saturated EMEA market, now more than ever it is essential to implement an effective CVM strategy to drive better interaction with your customers to keep them happy, and offer innovative products and services to increase ARPU and achieve competitive advantage.
Furthermore, our innovative speaker faculty will explore key opportunities for you to improve customer retention through effective loyalty schemes and retention offers, ensuring you can maximise the valued-added opportunity for your customer base.
Some key issues that will be addressed:
- Expert insight from the most innovative international CSPs, including: Orange, Telefonica, Telenor and Vodafone, all sharing the tips you need to win over your customers and drive customer value
- Drive your value management strategies forward through interactive debate and networking with over 100 senior decision makers from across Europe and the Middle East, enabling you to develop a holistic solution to shared challenges
- Your opportunity to join this established community of value management professionals: Now in its 6th year, this forum leads the EMEA market in consistently delivering relevant, practical, actionable solutions for the telecoms industry
- Find solutions to your top retention bottlenecks: How can you increase customer value? How can you reduce churn? And how can you transform your CVM process and implement pre-and post-paid initiatives?
Meet the Speakers
- Claire De Selve, VP Customer Marketing, Orange
- Elaine Carey, CCO, Three Ireland
- Sam Honey, Head of Pay Monthly, O2
- Inci Ozata, Head of Retention and Churn, Turk Telekom
- Erik Hoffman, Strategy Director, Telenor
- Christoph Schmid, Senior Customer Value Manager, Hutchison Drei Austria GmbH
- Ivo Radakovic, Director Customer Value Management, Vip Mobile d o o
- Thomas Urban, Senior Marketing Manager Customer Loyalty, Vodafone
- Luigi Ecuba, Director Value Implementation Program, SKY Deutschland
- Terri McCarthy, Head of Base Management, Eir
- Torben Hansen, Vice President of Customer Management, Zalando SE
- Ankur Bajpai, Group Director CVM, Etisaslat
- Alain Glickman, Customer Base Marketing Consultant, Telenet
- Tamas Lengyel, Senior Customer Experience Expert, Deutsche Telekom
- Sarper Karaaslan, Churn & Loyalty Senior Manager, Digiturk
- Djordje Vuksanovic, CRM Team Manager, vip mobile
Please fill in your name and email to receive the conference agenda of this event.
Conference Day One: Tuesday 4th October 2016
- Including: Morning & Afternoon Coffee, Lunch
Conference Day Two: Wednesday 5th October 2016
- Including: Morning & Afternoon Coffee, Lunch
The agenda is available as PDF under downloads at the right side of the page.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Who will you meet?
Come and network with operators from across Europe and the Middle East. Meet CxOs, VPs, Directors, Heads and Managers of:
- Customer Value Management
- Customer Base Management
- Churn Management
- Customer Relationship Management
- Customer Care
- Customer Experience
- Retention and Loyalty
- Loyalty & Retention
- Online & E-care
- Customer Analytics
- Customer Insight
- Segmentation
- Strategy
- Digital
Venue
Golden Tulip Hotel HamburgLandgrafenstraße 4, Berlin,
10787, Germany
Website:
http://www.goldentulipberlin.dePhone: +49 (0)30 26477169
Fax: +49 (0)30 2649394
AccommodationTravel and accommodation are not included in the conference fee; however we have put together a HotelMap that displays discounted accommodation for hotels in the area near to Customer Value Management 2016. The map displays live availability and allows you to book directly with each hotel:
https://www.HotelMap.com/pro/MKJNTPlease note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel´s website link provided.
