What Is CX Week Travel and Hospitality?
Customer expectations are changing in every industry and the travel sector is not immune to these challenges. Travelers expect exceptional customer experiences and personalized services during every point of their journey - not to mention they want these experiences and services fast and without friction.
CX Week Travel & Hospitality brings together leaders in the space to address and try to solve their challenges head on. The latest in travel and hospitality trends will be discussed, while allowing attendees to compare strategies that will set them up for success in this fast-evolving market.
Advisory Board
- Kevin Bottoms - Conference Chair, Global Vice President, TELUS International
- Tim Genovese, Vice President of Guest Experience and Brand Consistency, InterContinental Hotel Group
- Martha Hernandez, Assistant Vice President of Customer Experience, Dallas Forth Worth International Airport
- Carol Hyams, Director of Customer Experience, Sunwing Travel Group
- Lynn LaRocca, Chief Experience Officer, New York Racing Association
- Traci Moes, Director of Customer Support, JetBlue
- Vinod Varma, VP Customer Experience & Product Strategy, American Express Global Business Travel
Speakers
- Teresa Alderink, Senior Director Customer Experience & Product Management, CheapCaribbean.com
- Ed Arial, VP Customer Service, ezCater
- Trent Baren, Program Manager, Ride Experience, Lyft
- Amber Bufkin, Marketing Manager, Omni Dallas Hotel
- Lisa Bauer, Vice President Onboard Services, Delta
- Suzie Dieth, Director of Customer Experience, Reliant Energy, an NRG company
- Megan Estrada, Vice President Media Marketing, MGM
- Tim Fannin, VP Food & Beverage Operations, Kessler Collection
- Navya Rehani Gupta, Vice President Product Management, Peek
- Martha Hernandez, Assistant Vice President of Customer Experience, Dallas Fort Worth International Airport
- David Johnston, Social Media Strategist, TSA
- Lynn LaRocca, Chief Experience Officer, New York Racing Association
- Marty Martinez, CEO and Founder, Social Revolt
- Pete Maher, Co-Founder & Chief Marketing Officer, LUMA Institute
- Kari Mickelson, Global Customer Experience Lead, MoneyGram International
- Traci Moes, Director of Customer Support, JetBlue
- Kurt Mosher, Chief Operating Officer, Gant Travel
- Elizabeth Peaslee, Lead Instructor, LUMA Institute
- Amber Quist, Chief Marketing Officer, Silvercar
- Greg Ross, Vice President Client Services, Hess Corporate Travel
- Dave Sims, VP Loyalty Marketing, La Quinta Inn & Suites
- Jimmy Suh, Chief Revenue Officer, The Standard Hotel/One Night
- Stacey Symonds, Senior Director Customer Experience & Insights, Expedia
- David Tossell, Vice President, DataArt
- Emily Tucker, Senior Director Brand Services, 21c Museum Hotels
- Vinod Varma, VP Customer Experience & Product Strategy, American Express Global Business Travel
- Gopi Vikranth, VP Marketing & Big Data Analytics, Melco Resorts & Entertainment
Please fill in your name and email to receive the conference agenda of this event.
Workshop Day - February 26th 2018
Main Conference Day One - February 27th 2018
Main Conference Day Two & Site Tours - February 28th 2018
The agenda is available as PDF under downloadsat the right side of the page.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
Le Meridien Dallas by the Galleria13402 Noel Road Dallas, Texas 75240
(972) 503-8700
Le Méridien exposes the curious and creative-minded traveler to the most unexpected and engaging experiences a destination has to offer. Across the street from upscale shopping and dining at the Galleria Dallas, this chic all-suite hotel is 10.7 miles from the American Airlines Center.
Le Méridien Hub, our innovative hotel lobby concept, is a coffeehouse-style gathering place for creative minds. Enjoy an illy espresso crafted by one of our Master Baristas, or indulge in an éclair while discovering a playlist curated by French bossa nova band “Nouvelle Vague.”
With our Unlock Art™ programme, keycards unlock more than just doors; our partnerships provide access to leading contemporary culture centers in every destination. In the evening, join us for Le Méridien Sparkling, a cocktail ceremony inspired by the traditional European aperitif hour.
The special room rate of $239 has been established to make your reservation process easy. Simply call (972) 503-8700 and give the group name CX Travel & Hospitality 2018. You must make your reservation no later than February 5th, 2018. For your convenience, the special rate has been extended to three days before and after the conference. You can also use the booking link below to make a reservation online.
Click here to book now!Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
