Process Excellence in VA Conference

Alexandria, VA, United States

As the VA moves forward with its modernization efforts, we will incorporate Veterans' input to build a system that works best for them - a customer and clinically - driven system. In order to do that, we must build a VA that competes successfully with the private sector. If we maintain the status quo, VA will fail and Veterans will be put at risk. VA faces many challenges that require a fundamental change to the way we think and operate to competitively serve our Veterans.

To ensure success, VA will focus resources on foundational services that Veterans need most, and leverage Federal partners, community providers and private partners to offer care and services where needed. This will provide Veterans access to the best of both VA and the private sector. We do not want Veterans to choose VA because they have no other choice; we want them to choose VA because we perform well for Veterans and their families. When we uphold high standards of care and services, equal to or better than the private sector, they will choose us as their provider.

We also need to modernize our procurement and IT services, continue our investments in 21st century technology, like telehealth to increase access to care, and better leverage our existing infrastructure while teaming up with private partners to invest in state-of-the-art facilities.

Over the course of the Summit, you will discuss and review strategies that improve veteran services, including:
  • Emerging Communications Technologies Among Care Providers
  • A New Administration & New VA Challenges
  • IT Functions & Continued VA Process Excellence
  • Improving communication within departments
    -Patient Experience
    -Call Centres
  • Private health systems looking for improved options for patient care delivery and care quality.
  • How HR Innovations may address continuing VA challenges
  • Delivering a Modern Healthcare Delivery System that Enables Rapid Decision-Making and Innovation
  • Implementation of the Mission Act

Join us at this timely event to review recent initiatives, and successes within the VA and discuss what steps can be taken to deliver the highest quality of care to veterans.

Key Benefits:

  • Learn about the extensive research and development efforts ongoing in the VA, and how these programs are improving quality of care for veterans. Topics will include: Lean Six Sigma, Employee Engagement, Standardization Efforts, IT & the VA, Big data, and more!
  • Explore the different methods being implemented or considered for improving efficiencies in the care facilities, and examine the results achieved so far.
  • Network with a variety of civilian and military practitioners to compare best practices on a range of subjects.
  • Explore the latest in medical technology, and IT solutions that will further department digitization efforts, including Telehealth, EHR, myVA, VistA, cloud capabilities, case management and system redesign
  • Discuss the next steps in process improvement within the VA - how can the department continue to build on recent successes and how will the Choice Act of 2016 affect how VA operates?

''I enjoyed hearing directly from VA Leadership, and listening to current research & Innovations''
California National Guard

''Great updates from VHA & VBA!''
VA Congressional Liaison Service

''I really enjoyed the Keynote Speakers. It was helpful to hear such high-ranking officials give their insight''
US Government Accountability Office

2018 Speakers

  • Jim Trinka, Chief Learning Officer, Department of Veterans Affairs
  • Jeff Tennen, Veterans Experience Officer, U.S. Department of Veterans Affairs
  • Donald E. Prisby Jr., Solution Advocate, GMP
  • Richard Griffith, Chief Strategy Officer, Veteran Health Indiana, U.S. Department of Veteran Affairs
  • Dr. John Holaday, CEO, DisposeRx, Inc
  • Lynda Davis, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs
  • Dr. William A. Cohen, PhD Major General, USAF , Ret., THE INSTITUTE OF LEADER ARTS
  • Nathan Tierney, Office of Information & Technology, U.S. Department of Veterans Affairs
  • Chakakhon Lea, Field Consultant, Office of Veterans Experience, U.S. Department of Veterans Affairs
  • Thomas Muir, Executive Director, Support Services, U.S. Department of Veterans Affairs
  • Jim Champy, Business Consultant, & Author
Pre-Conference Workshop Day - November 28th, 2018

Conference Day One - November 29th, 2018

Conference Day Two - November 30th, 2018


Hilton Alexandria Mark Center
5000 Seminary Road Alexandria Virginia 22311
United States
Phone: 703-845-1010

Located five miles from Washington, DC and Ronald Reagan Washington National Airport, the Hilton Alexandria Mark Center sits near a serene lake and botanical preserve. Enjoy world-class amenities including 55,000 sq. ft. of indoor-outdoor meeting space and the award-winning Finn & Porter restaurant. Make the hotel your home away from home as you bask in the joy and comfort of the furnishings of their comfortable rooms, conveniently equipped with WiFi access and Direct TV.

The special room rate of $179 has been established to make your reservation process easy.  Simply call 703-845-1010 and give the group name IQPC1 or click here to book online. You must make your reservation no later than November  7th, 2018. For your convenience, the special rate has been extended to three days before and after the conference. 

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : IDGA
Venue : Hilton Alexandria Mark Center, Alexandria, VA, United States
Event type : Conference
Reference : ASDE-19020