Shared Services for Higher Education 2019 Conference

San Diego, CA, United States

Under pressure to be competitive in the marketplace, reduce cost, and increase productivity, many higher education institutions are in the process of implementing or expanding a shared services model. Adopting a shared services model delivers a host of benefits, from streamlined back-office operations, to lower operational costs, and increased transparency, accountability, and efficiency. These in turn bring positive financial and productivity rewards to the larger organization. Despite these clear benefits, implementing and (or) optimizing your SSO continues to be a challenge due to budgetary constraints, faculty resistance, high employee turnover, internal politics, stringent transparency requirements, and public and administrative scrutiny.

The 2019 Shared & Business Services in Higher Education conference brings together shared services leaders across all functions and maturity levels at institutions for higher learning. Over 3 days of presentations, panel discussions, workshops, and roundtables, these leaders will address the challenges and identify the opportunities for shared services, and provide perspective on the implementation and expansion solutions within the public sector. Attendees will come away equipped to help their institutions to become be more competitive in today's highly challenging, cost-sensitive, process-efficiency-driven marketplace.

Top Benefits of Attending:

  • Learn how to develop, execute, and track a successful plan to start up, stabilize, enhance, and/or expand an efficient and cost-effective shared services model for your higher education system
  • Examine a variety of model structures, practice methods, technologies, and resources to jump start your proposed shared services programs, and/or enhance your existing shared services business
  • Explore a variety of shared services models---to ensure the best fit for your university's core mission
  • Dig deep into topics vital to your continued success such as: Developments & Trends in Effective Buy-Ins; How to Develop a Shared Services Center on a Shoestring Budget; Executive Leadership Recruitment & Development; LEAN Six Sigma; Data Analytics to Drive Continual Process Improvement; Talent Management; and many more

Dive into topics vital to your continued success such as:

  • Developing a Compelling Business Case;
  • Talent Recruitment & Retention;
  • Partnership Collaborations;
  • Inter-Department Communications;
  • Service Delivery Excellence;
  • Change Management;
  • Continuous Improvement
Whether you're just starting out or taking your SSO to the next level, by attending this you will leave this uniquely valuable conference with tools and strategies and a wealth of real-world

Advisory Board

  • Pam Gabel, Executive Director, Shared Services Center, University of Michigan
  • Stephanie Avallone, Director, Services & Quality Management, Yale University
  • Shelley Prosise, Director, ABC Shared Services, University of Washington, School of Medicine
  • Melissa Long Shuter, Executive Director of Business Operations, University of Louisville
  • Whitney Pugh, Executive Director of Budget & Planning, Utah State University
  • Jae-Anne Peace, ConnectionPoint Director, University of Saskatchewan
  • Jennifer Pike, Shared Services Program Manager, University of Oklahoma
  • Chase Loper, Director Shared Services, Duquesne University
  • Sarah Peri, Assistant Director of Operations & Academic Outreach Finance and Administration, Brown University

2019 Speakers

  • Craig Ackerman, Head of the Global RPA Practice, Chazey Partners
  • Brenda Rebman, MBA, CHPR, CMC, CHE,, Chief Human Resources Officer, UC Davis, Office of the Associate Vice Chancellor, UC Davis
  • Kelly Johnson, Director of Shared Services and Administration, University of Washington
  • Angie Loving, Associate HR Director, University of Kansas
  • Nancy Lewis, Executive Director, Sponsored Projects, University of California Irvine
  • Kari Campbell, Project Manager, HRTSM, Human Resources Division, Minnesota State University
  • Barb Biljan, System Director for HRIS and HR Shared Services, Human Resources Division, Minnesota State University
  • Lisa Sharpe, Project Director, Shared Services Operations, Office of the AVP for Finance, West Virginia University
  • Erika Wilson, Sr. Director Health Sciences Sponsored Projects Pre-Award Office and Health Sciences Research Service Core, Interim ADCS Finance, University of California San Diego
  • Rosemary Madnick, Executive Director, Office of Grants and Contracts Administration, University of Alaska Fairbanks
  • Melissa Long Shuter, Executive Director, Business Operations, University of Louisville
  • Peggy Kay, Assistant Vice President, Technology Customer Experience, University of the Pacific
  • Shelley Prosise, Director, ABC Shared Services, University of Washington, School of Medicine
  • Pam Gabel, Executive Director, Shared Services Center, University of Michigan
  • Wade Epp, Associate Vice President Services, University Saskatchewan
  • Isabella Bryant- Parkinson, Enterprise IT Development Director, University of California San Diego, Health Sciences
  • Phillip A. Ray, Vice Chancellor for Business Affairs, Office of the Chancellor, Texas A&M University System
  • Phil Searle, Founder & CEO, Chazey Partners
  • Brandon Gaines, Shared Services Director, Princeton University
  • Pamela Frank, Director, Customer Service & Quality Improvement in Business Operations, University of Louisville
  • Whitney Pugh, Executive Director of Budget & Planning, Utah State University
  • Rodney Brunson, Director of Accounts Payable & Payment Services, Yale University
  • Courtney Jackson, Partner, ScottMadden
  • Stephanie Dolan, Senior Analyst, ScottMadden, Inc.

Site Tour - Tuesday, April 23, 2019

Pre-Conference Workshops Day - Wednesday, April 24, 2019

Main Conference Day One - Thursday, April 25, 2019

Main Conference Day Two - Friday, April 26, 2019


Westin San Diego
400 West Broadway
San Diego, CA 92101

Discover the best of San Diego during your stay. Located in the heart of downtown, The Westin San Diego is just a short walk or trolley ride away from landmarks like the Convention Center, Little Italy, the Gas lamp Quarter and the San Diego Zoo- plus many shopping and dining options. Erase travel fatigue and feel your best with a dip in the rooftop pool or a session in the WestinWORKOUT Fitness Studio. After a productive meeting in one of the inspiring meeting spaces, celebrate with drinks at The Bar or dinner at Coast- a signature restaurant. Enjoy clean lines and neutral colors and modern amenities like HDTVs and High Speed Internet Access. The Heavenly Bed promises a restful sleep while the Heavenly Bath revives you each morning.

The Westin San Diego where the conference is being held is sold out, but have no fear, we are here to help!

Located right next door, The Sophia Hotel is offering a special room rate of $175 (plus a $13.50 hotel fee)  Simply call 619-234-9200 and give the group name IQPC or 517144. You must make your reservation no later than April 2nd, 2019.

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavor to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : SSON North America
Event type : Conference
Reference : ASDE-19220