Shared Services and Outsourcing Week Europe 2019 Autumn

Prague, Czech Republic

Europe's longest running Business Services Event

  • 230 Attendees
  • 70 Speakers
  • 12 Hours of Networking
  • 36 Hours of Learning

Revolutionalising Value: Intelligent Automation, Data-Driven Service Innovation, and Impactful Next-Gen Talent Strategies

Value-add within Business Services is not a new concept, and yet according to SSON's 2019 Global State of the Industry, 70% of Business Services are struggling to define or to transition into a model where they are successfully adopting a knowledge-based, value-add framework. Those that are showing a strong and obvious commitment to moving away from "traditional, transactional" to true value-add are doing so by widening their scope, by championing intelligent process improvement, automation and data analytics, creating centres of excellence and internal competencies that will demonstrate their value to the business.

However, technology is only one part of the puzzle. In order to develop a service-centric organisation, pioneering organisations need to be continuously evolving to changing business needs. Change management and culture creation needs to be embedded into the heart of service organisations, and companies need to be prioritising innovative talent management solutions to ensure engagement, productivity and in turn retention remain high.

Innovative Business Services organisations need to be gaining the trust and support of their businesses through data-driven service innovation, intelligent automation and next generation talent management strategies in order for them to truly create value added agile service. Are you ahead of the curve, or chasing it?

The hottest topics to be discussed at SSOW Autumn 2019

  • Digitial Transformation
  • Adding Value
  • Employee Engagement and Culture Creation
  • Change Management and Transformation
  • Customer Centricity
  • Business Transformation in the Age of the Digital Economy
  • Growth & Differentiation Through Embedded Analytics
  • Customer Success from Industry to Industry
  • Key Trends & Technologies Impacting the Analytics Landscape
  • And much more!

Meet your SSOW Autumn 2019 speakers

SSON's European Advisory Board

  • Alexander von Thielmann, SVP Business Services, Siemens
  • Caroline Basyn, Business Services Officer, Mondelez
  • Kamila Grembowicz, Senior Vice President Global Business Services, Adidas
  • Sandy Khanna, Managing Director Business Services, BT
  • Bobby Abraham, Finance Transformation Director, AstraZeneca
  • Chris Gunning, Global Functional Owner Finance & Accounts GBS, Apollo Tyres
  • Maciej Piwowarczyk, VP Business Services, Discovery
  • Jean Claude de Vera, President, AgileGBS & Former Vice President Global Business Services, LafargeHolcim
  • Mike Stops, Group Director Service Centres, NSG Pilkington


  • Phil Gillingham, Senior Director HR Service Delivery, Microsoft
  • Lasse Rouhiainen, International Author of AI, 101 Things You Must Know Today, Keynote Speaker
  • Stephen Sutcliffe, Director of Finance & Accounting, NHS Shared Business Services
  • Adam Kiwalkski, Head of Business Services, Siemens
  • Matteo Lo Duca, Finance Shared Services Director, Fendi
  • Sam Horton, Global Services Finance Strategy and Operations Director, Johnson & Johnson
  • Maria Salvatore, Director of Finance Operations, BMI Group
  • Phil Lambert, Director, Client Engagement & Shared Services Product Owner, Optum International
  • Andy Helliwell, Government Shared Service Director, Cabinet Office
  • Petter Frisell, Business Services Director, PPG Industries
  • Craig Foster, HR Service Centre Lead, Europe, Microsoft
  • Ellen Meekels, Global Business Services Global Head of Reporting & Data Analytics, Ingram Micro
  • Ruchir Verma, Head of Global Services, Investment Management, and Best Selling Author, Zurich
  • Anwar Mirza, Global Head of Data Governance, TNT
  • Pete Judd, Finance Transformation Director, Hilton Hotels
  • Michael Augustin, Group Head of Operations, Home Credit International
  • Robert Molnar, Vice President, Regional Controller EMEA & Asia/Pacific, CA Technologies
  • Christopher Therkelsen, Director - EMEA Sales Order Management & Customer Experience SSC Industrial Group, Gardner Denver
  • Marcin Tchorzewski, EMEA Head, MMC Accounting Operations, Marsh & McLennan Companies
  • Monica Murer, Operations & Continuous Improvement Director - Shared Services, Honeywell
  • Erica Jeffries, Chief of Staff - Worldwide Global Services, Johnson & Johnson
  • Satu Schroderus de Rooij, Finance Transformation AI, TNT
  • JP O'Leary, Director Analytics, Global Business Services, MSD
  • Thomas Bloemen, Corporate Head - Global Business Services, Panalpina
  • Adam McDorman, Corporate Head of GBS Business Performance Management, Boehringer Ingelheim
  • Amy Bare, Director of Strategy and Automation, Global Business Services, Kimberly-Clark
  • Tony Saldanha, President Transformant, and former VP Global Business Services, Next Generation Services, P&G
  • Kay Flynn, General Manager - Global Business Solutions/Shared Services, Eli Lilly and Co. - Europe, Asia Pacific & Latin America
  • Rob Bradford, SVP, Global Business Services, AkzoNobel
  • Sagarika Mohapatra, Director - CDS Operations, Hungary & GBS Site Lead, BT Group
  • Gillian Ahluwalia, Finance Director - Business Shared Services, FremantleMedia
  • Frederik Jorgensen, Global Head of Financial Business Services, Allianz
  • Barbara Hodge, Global Editor and Industry Analyst, Shared Services and Outsourcing Network (SSON)
  • Stefan Hoffmann, Global Head of People Services Transformation, ING
  • Ondrey Novotny, LCI Business Partner, Business Service Operations, LEGO
  • Kai-Eberhard Lueg, Head of Business Process Shared Services and Finance Shared Services, Siemens
  • Vanessa Gleason, Head of Service Excellence, GBS, AkzoNobel
  • Irina Chernousenko, Interim Director for Finance & Accounting Shared Services Centre, JLL
  • Suzanne Ryder, VP Finance Operations, Pearson
  • Eva Makedonska, HR Director, Ingram Micro
Pre-Conference Workshop Day - Monday 14th October 2019

Main Conference Day One - Tuesday 15th October 2019

Main Conference Day Two - Wednesday, 16th October 2019

Site Tours - Thursday 17th October 2019


Grandior Hotel Prague
Na Porici 42, 110 00 Prague 1
Prague, Czech Republic


We are delighted to confirm MICE Concierge Ltd are our trusted official accommodation and concierge service for Shared Services Week - The Autumn Edition 2019.  

MICE Concierge will be providing an enhanced service for all attendees to help ensure you are well looked after whilst you are in Prague. As our trusted supplier, they have exclusive accommodation rates at hotels surrounding and including The Grandior Hotel, and will ensure you receive the best experience and most importantly the best rates.

We advise you to book through the official channel as the service is supported by the event; you will get the best rates and by staying in one of the accredited hotels you will be with other delegates and will therefore be able to network/socialise more to get the most out of the event.

To view all exclusive rates and to book online, please click here:

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : SSON UK
Venue : Grandior Hotel Prague, Prague, Czech Republic
Event type : Conference
Reference : ASDE-21512