Technologies such as artificial intelligence (AI) and robotic process automation(RPA) are joining the mainstream, and they're coming to a shared services center near you. In many cases, they bring big promises of disruption in the form of dramatically improved efficiency and effectiveness and great reductions in human effort. A compelling proposition if it actually happens. To be sure, many of the applications are innovative. Some companies, for instance, now use AI to transform the way they conduct early-round job interviews.
Candidates who might previously have been summoned to a potential employer's office now use their smartphones to video themselves answering questions. The AI platform compares each applicant's responses down to tone of voice and facial expression with those of successful employees, allowing the company to tie up fewer recruiters and devote less time to candidate screening while quite likely delivering better results. Across such functions as HR, IT, and finance and accounting (F&A), let's apply a new technology to a traditional process and do it faster, better, and cheaper.
More disruptive yet, providers are applying these technologies to processes meant to deal with such genuine business problems as how to assess the credit worthiness of loan seekers. But is this next generation of shared services really living up to its billing? In a recent study, companies are not seeing the results that they'd expected. What's holding up the payoff? Often, the finger can be pointed at a common set of challenge obstacles that with the right planning and foresight could be overcome as the main takeaway of this conference.
Keynote sessions will feature highly-respected industry experts who will share their views on the challenges and opportunities in business transformation. Each keynote session will conclude with breakout sessions to discuss and share.
- How supply chain finance fits into the EU policy agenda on the Capital Markets Union and what the Commission is doing to identify best practices in this area
- Reshape the value of SSC with machine learning & artificial intelligence
- Plus 8 !! Industry experts present their real-world case projects that provide new insights and learnings.
- Create an exceptional & winning SSC culture
- Cultivate continuous improvement within SSC & GBS
- Align GBS Governance with business strategy
- How can digital transformation deliver value for SSC
- Digitization disrupting Finance
- Business transformation strategies to support SSC
- Business Intelligence & analytics center for value creation
- Drive competitive advantage through data
- Felix Bailer, Vice President of Global Business Services, Vertiv
- Csaba Szende, Managing Director, Docler SSC
- Kamila Grembowicz, Senior VP Global Business Services, Adidas
- Geraud de Rudelle, EMEA FINANCE Business operations, AIG
- Marcin Mlynarczyk, SManaging Director BSC Cracow, Lundbeck
- Herve Hachet, Shared Service Center Director, Amer Sports
- Kamila Grembowicz, Director EMEA Experience Center and Member Board, CocaCola
- Alexandre Piotrowski, Director in Global Employee Portal,HR Analytics, Brambles
VenueProvided after registration