CEM in Telecoms Global Summit

London, United Kingdom

Welcome to the 15th Annual Customer Experience Management in Telecoms Global!

The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world's leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges.

In the last 15 years, there's never been so much urgency as now to master true customer engagement and centricity, to innovate with seamless agility, to build loyalty and reduce churn, and to leverage data across all digital channels to truly redefine the entire relationship between telcos and the customer. With new and exciting developments on the horizon, from the increasing advancements of AI and machine-learning, which are driving greater value to each and every customer, to the rollout of 5G and the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution.

Featuring keynotes, panel discussions, round-tables, and breakouts, and with early confirmations from the likes of Reliance Jio, Vodafone Germany, Facebook, and Ooredoo Algerie, there's never been a better time, and will never be a better place to come and learn, network, engage, and embrace the change that is coming.

Who Will You Meet?

Meet Chiefs/SVPs/VPs/AVPs/Directors/Heads of:
  • Customer Experience
  • Customer Strategy
  • Customer Operations
  • Customer Design
  • Customer Innovation
  • Customer Insight
  • Customer Loyalty
  • Customer Retention
  • Customer Engagement
  • Customer Analytics & Insight
  • Customer Channels
  • Customer Service
  • Product
  • Marketing

2020 Speakers:

  • Robert Hackl, SVP of Headset Leasing and Insurance, Sprint
  • Chanice Henry, Editor-in-Chief, CX Network
  • Durdana Achakzai, Group Director of Digital, Vodafone
  • Katy Pearce, Head of Enterprise CX, Vodafone
  • Iris Meijer, CMO, Vodafone Business
  • Simon Moore, CEO and Psychologist, Innovation Bubble
  • NRKS Chakravarthy, VP - Quality, Customer Insights & Analytics, Reliance Jio
  • Sadia Khuram, Chief CX Officer, Jazz
  • Suman Kargupta, Head of Customer Experience, Jio
  • Shanti Jusnita Johari, Chief Customer Service & Experience Officer, Celcom Axiata Berhad
  • Kyle Fox, Director, Care Frontline Readiness, T-Mobile USA
  • Mustafa Ergen, Chief Technology Adviser, Turk Telekom
  • Shanna Pedersen, Head of Customer and Sales Experience, Enterprise, BT
  • Ingrid Lindberg, Chief Experience Officer, Chief Customer
  • Matteo Gatta, Technology Strategy & Innovation Director, Proximus
  • Hari Sivasubramaniam, CTO of International Networks, Liquid Telecommunications
  • Deniz Demirci, Vice President, Deutsche Telekom
  • Ron Rout, SVP, Customer Service Operations, Rogers Communication
  • Jyri Suvela, Director Service Offering, Telia Inmics-Nebula, Telia
  • Mahinda Herath, Group Chief Planning & Digital Officer, Sri Lanka Telecom
  • Mila Milenkovic, Head of Digital Innovation & Applications, Telekom Srbja
  • Regina Urbani, Director Digital Business, Sunrise Communications
  • Geoff Pritchard, Head of Data Strategy, giffgaff
  • Puneet Dhar, VP, Customer Care Solutions, Nokia
  • Andrea Goodwin, Director, Product Management, OnePIN
  • Bernard Szederkenyi, VP, Customer Experience & Digital Evolution, Koodo Mobile
  • Katharina Wittgens, Managing Director & Business Psychology Consultant, Inovationbubble
  • Rekha Weerasooriya, Head of Customer Experience Transformation & People Development, Dialog Axiata Plc


Novotel London West
1 Shortlands, W6 8DR
Hammersmith, London, United Kingdom
Website: http://www.novotel.com/gb/hotel-0737-novotel-london-west/index.shtml
Phone: (+44)207 6600680

Travel and accommodation are not included in the conference fee; however we have put together a HotelMap that displays discounted accommodation for hotels in the area near to CEM in Telecoms Global 2020. The map displays live availability and allows you to book directly with each hotel:

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavor to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : IQPC EU
Event type : Conference
Reference : ASDE-21704