Important COVID-19 information: All event teams are taken action to ensure health and safety of all delegates. This will results in postponement, change to e-seminar or other changes. Please visit the event pages to get the latest information. If you follow the event you will be updated on the latest changes. Please stay safe in these difficult times.

Past event: Customer Contact Week - Nashville

What is Customer Contact Week?

Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world's largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.

CCW is the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, industry focused track sessions (People, Contact Center Operations and CX & Design), Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you're at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive,  "Meet the Customer" program and networking luncheons.

CCW Keynotes

  • Sarah Thomas, First Female NFL Official, NFL
  • Jerry Greenfield, Co-Founder, Ben & Jerry's Homemade, Inc.
  • James Dodkins, Founder & Customer Experience Rockstar, ROCKSTAR CX
  • Chanell Branch, VP, Patient Access, Vanderbilt University Medical Center
  • Annette Franz, Founder and CEO, CX Journey
  • Kelley Kurtzman, VP, Global Consumer Sales & Service Centers, Verizon

Please fill in your name and email to receive the Conference Agenda of this event.


JW Marriott
201 8th Avenue South, 37203
Nashville, TN, USA

Known as a modern oasis among locals and travelers alike, JW Marriott Nashville stands as the pinnacle of luxury in Music City. Just steps outside our doors, discover Music City Center, Nissan Stadium, Country Music Hall of Fame and the iconic Honky Tonk Highway on Lower Broadway. Soaring 33 stories above the city, our hotel boasts floor-to-ceiling windows that will captivate you with panoramic views of the downtown skyline. From the moment you arrive at JW Marriott Nashville, you'll find everything here goes beyond the ordinary.
Group Rate: $299.00 per night

How to Book: To book your room please call 1-800-627-6667 and identify you are part of the CCW Customer Contact Week 2020 group to ensure the special rate (based on availability). You can also use our group's reservation link to book online.
Reservations Link:

The group rate is available three days pre and post event based on group rate availability. Please make your reservation before Monday, December 02, 2019** in order to ensure you are eligible for the group rate.

After Monday, December 2nd the hotel rooms will be offered on a space-available basis at the prevailing rate.
Event details
Organizer : IQUS
Event type : Conference
Reference : ASDE-21716