European Shared Services and Outsourcing Week (SSOW) 2022

The Road Ahead For GBS Towanrds 2030: Reconnect, Recalibrate, Rewire

May 23-25, 2022- Estoril, Portugal

Celebrating 22 Years With The Business Services Industry
The Road Ahead for GBS Towards 2030: Reconnect, Recalibrate, Rewire

The largest European shared services event returns to Lisbon in May 2022!

As we re-emerge from the aftermath of the global pandemic, with newly learned resilience and agility, there has never been a greater timing or opportunity for Shared Services and GBS leaders to step up taking the lead and set sail with their ambitious transformation agenda both for the GBS organisations as well as for the wider enterprise business.

Yet the journey ahead is fraught with new complexities on top of the previous challenges: How to recalibrate our operating model and navigate the new hybrid working environment? How can GBS effectively influence and drive supply chain transformation to be one step closer towards an end-to-end enterprise? What are the new opportunities and challenges for GBS in the current high inflation and high cost environment? How to further the journey of data and process standardisation to prepare for the new digital era? And how to navigate the intricacy of transformation to truly become the catalyst and the integral part of the organisational growth narrative?

Not to mention GBS organisations are expected to continue deliver value in so many different ways: leading back office integration, championing digital transformation, incubating innovation to fuel organisational transformation, whilst continue to find new ways of driving value differently.
With all these extraordinary new challenges and expectations, what better way to prepare ourselves than coming together as a community again to hear from and exchanges ideas with the best of the best from the industry?

And I hear you say: It has been too long! Yes, the wait is finally over - we are calling on all European GBS and Shared Services community to join us again to discuss and debate the future blueprint of GBS towards 2030, in-person, back in the beautiful Lisbon, to Reconnect, Recalibrate and Rewire! Join us to create your SSO of tomorrow, today!

Join us at SSOW2022, and:

  • Gather the tools to gain a seat at the strategic table
  • Grasp the possibilities (and the limitations!) of the rapidly changing digital landscape
  • Listen to actual case studies from companies who are creating world-class cultures within their organisation
  • Adopt the tools and practices to enable your organisation to grow and diversify your service
  • Become a pioneer for customer excellence, and develop your strategy to create the business partnering organization of the future!
  • Execute your talent strategy and career path...for Gen Y, Z, and beyond

Conference Chair

  • Sandy Khanna, Global Head of Shared Services, Anglo American

2022 Speakers

  • Florence Mui, Senior Vice President, Head of Global Business Services, Philips
  • Deborah Kops, Industry Influencer and Shared Services Expert, Sourcing Change
  • Sumit Mitra, Chief Executive Officer, TESCO Global Business Services
  • Sanjay Patel, SVP and Global Head of Takeda Business Solutions, Takeda
  • Salvatore Russo, GBS Strategy Director, AstraZeneca
  • Steve Rudderham, Head of Global Business Services, AkzoNobel
  • Reto Sahli, Group Chief Information Officer, Asahi Europe & International
  • Edoardo Peniche, Vice President, Global Business Services, Aptiv
  • Dr. Frank Schüler, Managing Director Global Service Center, DHL Global Forwarding
  • Phil Priest, Senior Vice President Global Business Services, Smith & Nephew
  • Jan Nikus, Head of Global Shared Services, KONE
  • Marius Ivanauskas, Head of Group Business Services, Telia Company
  • Tomasz Brzostowski, Vice President Global Finance Shared Services, Hitachi Vantara
  • Sandy Khanna, Global Head of Shared Services, Anglo American
  • Helen Emmett, CFO Global Finance Services, Experian
  • Lars Hölzer, Head of Global Business Services Operations, Lufthansa
  • Davis Aguilar, Global Process Owner, Hire to Retire, Kimberly-Clark
  • Andrea Schaffell, Director, Shared Services, ENGIE
  • Aled Rees, President SVP GBS, Cabot Corp
  • Niklas Oldiges, GBS Solutions Lead Partner, Advisory Services, Ernst & Young GmbH
  • Csaba Szende, Head of Business Services, Europe, Trivium Packaging
  • Richard Williams, CFO, Mars Global Services
  • Rajesh Kumarapuram, Global Support Functions Transformation, GSK
  • Pawel Kalinowski, Delivery Excellence & Reporting Director, Adidas
  • Jay Desai, Vice President, Global Business Services, JTI
  • Andras Kohl, Head of AR & Credit Operations - EMEA and Americas, Celanese
  • Venkat Raghavan, Associate Director & Global Head of Enterprise Analytics, Tesco
  • Alfons van Woerkom, Global Head Customer and Consumer Solutions, Philip Morris International
  • Maciej Piwowarczyk, VP Business Services, Discovery
  • Phil Gillingham, GM HR Service Delivery, Microsoft
  • Nigel Coffey, Head of Finance Operations, Alnylam Pharmaceuticals
  • Ekkehart von Roda, Senior Director Finance Transformation, Shared Services, DHL
  • Yvan Laurent, Managing Director, Head of Shared Services, NKT
  • Michael van der Ploeg, Vice President Global Business Services, Amway
  • Pieter de Bruijn, Statutory Director/European Controller, Bose Products B.V.
  • Nadia Hutchinson, Global Director, HR Services and Operations, Cabot
  • Irina Chernousenko, Director, Finance Operations, Zalando
  • James Sandfield, O2C Transformation Manager, NESTLÉ Global Centre Europe
  • Fraser Kirk, VP HR Transformation & Systems, GKN Automotive
  • John O'Shea, Solvay Business Services (SBS) General Manager, Solvay
  • Ruchir Verma, Head of Regional Finance Centres at, Zurich Insurance Company
  • Vanessa Gleason, Vice President – Strategy and Relationship Management, Takeda
  • Andreas Manolis, Head of Innovation & Strategy, Group Business Services, BT
  • Naomi Secor, Global Managing Director, SSON
  • Tom Bangemann, Head of Data Development & Research, SSON Analytics
  • Sid Vasili, Head of Market & Sales Strategy, SSON Analytics
  • Sebastian Schweitzer, Head of Order-to-Cash Transformation, Bayer
  • Matthias Tischer, Partner, EY
  • Maria Saggese, GBS Lead Partner EMEIA, EY
  • Emma Derby, Strategy and HR Director, VOIS
  • Robert Pretty, VP Head of People Solutions, Takeda Business Solutions
  • Anil Yadav, Head, Global Business Services, Philips
  • Sameer Jalundhwala, SVP, GBS Operations & Outsourcing, NTT
  • Robert Godziszewski, Senior Manager/Principal Consultant, Adaptive Solutions Advisory Group
  • Nicole Schuler, Senior Manager, Global Business Services, EY
  • Olga Szlachta, Global Finance Process Owner Order to Cash, Electrolux
  • Roger Sutter, Head of Treasury, Kuehne + Nagel
  • Rashpal Hullait, VP EMEA, HighRadius
  • Amani Rabei, Vice President for ICT Markets Development, ITIDA
  • Martin Boakes, EU Managing Director, Enate
  • Keith Cowart, Market Owner, Receivables FIS
  • Samir Kazi, Global Process Expert, Source-to-Pay, Clariant Services
  • Rakesh Sangani, CEO & Founder, Proservartner
  • Rochelle Anne Hood, Global Head of Product and Customer Insights, Glantus
  • Kustaa Kivelä, Co-founder & CEO, Workfellow
  • Jackie Crockford, VP, Global Business Services, AstraZenca
  • Slawomir Drygas, Change Delivery Manager, 3M Global Service Center
  • Pedro Nunes, Data Insights Director - Global Business Services, AstraZeneca
  • Lizzy Bowling, Senior Director, Head of Global Performance Management, Global Business Services, Astellas Pharma Europe
  • Karim Souami, Group ERP Business Process Support Director & Group Manufacturing Supply Chain Process Director, Thales
  • James Bertioli, Global Head of Digital, Operations & Regional Delivery Centers, TMF Group
  • Bert Bulder, Sales Director, insightsoftware
  • George Sugden, Account Director, Global Statutory Reporting, Key Strategic Accounts, Thomson Reuters
  • James McKenny, VP Finance, Shared Services, International Flavors & Fragrances
  • Andy Foster, SVP of Global Sales Consulting, AppZen
  • Michael Markman, VP, Head of Global Financial Shared Services, IQVIA
  • Emer O’Kelly, Regional Director EMEA, Chazey Partners
  • Marco Rodrigues, Head of Service Centre, Hiscox
  • Esteban Carril, Latin America Managing Director, Chazey Partners
  • Ed Challis, Co-Founder and CEO, Re:infer
  • Derek Binnicker, Senior Vice President, Global Sales, APEX Analytix
Monday 23rd May
  • AM - Workshops A-K
  • PM - Plenary Keynotes & Maturity Based Track Sessions
  • Evening - Awards Ceremony & Drinks Reception
Tuesday 24th May
  • AM - Plenary Keynotes + Interactive Discussion Groups (IDG) / GBS Leaders Club
  • PM - Functional Based Track Sessions / GBS Leaders Club & Plenary Keynotes
  • Evening - Drinks Reception
Wednesday 25th May
  • AM - Plenary Keynotes + Top Challenges Based Track Sessions
  • PM - Masterclasses A-D
Thursday 26th May
  • SSOW Road Trip/GBS Certification Training

Please fill in your name and email to receive the Conference Agenda of this event.


Estoril Congress Center
Avenida Amaral. 2765-192,
Estoril, Lisbon, Portugal

IQPC has discounted bedroom blocks for its attendees. There are a limited number of bedrooms at the discounted rate so we encourage you to book at your earliest convenience. Please use the link below to choose your hotel and make your booking.
Event details
Organizer :IQEU
Event type :Conference
Attendance :Physical Event
Reference :ASDE-23408