Build the Strategy. Wow the Customer. Drive the Profit.
With customers demanding more from their mobile operator than ever before, the need to adopt a more customer centric approach is greater than ever.
Chief Customer Officers have told us that ensuring a consistent, multichannel
customer experience hinges on an organisations’ ability to put the customer at the heart of the business. Demonstrating the ROI of customer experience and gaining support and commitment at board level are however critical for this, and yet present the greatest challenge.
The
Customer Experience Exchange for Telecoms is an invitation only forum designed to address these issues, bringing together the world’s leading thought leaders in customer and brand experience to discuss issues such as:
- Embedding customer centricity through effective people engagement, motivation and training
- Developing an inspirational brand and seamless customer experience across all channels
- Demonstrating the ROI of customer experience
- Using customer insight and analytics to drive continuous business improvements
- Integrating social media into your customer experience strategy
- Leveraging your Customer Experience strategy as a catalyst for growth
If you haven’t received an invitation to this event and would like to know if you qualify to attend please contact us.
“Good if looking for new suppliers and to benchmark your own organisation’s progress with others’ from different industries”
Ann Ng, Head of Marketing, Planning & Insight, Thomas Cook
“Very insightful. Good level of attendance and maturity of the audience”
Olivier Mourrieras, Head of Customer Insight & Advocacy – International, Oranges Business Services
“An excellent opportunity to meet suppliers who ordinarily might not be on your radar, and to network with industry peers”
Liz Lamb, Head of Customer Insight, Post Office
Register at ASDEvents and receive
15% discount.
2015 Speakers
- Kjell-Morten Johnsen, Head of Telenor Europe & Board Member at Vimpelcom, Telenor
- Fabrice Andre, Chief Customer Service, Quality and CSR Officer, Orange
- Vicente De los Rios Medina, Global Director of Digital Chennels, Telefonica
- Ashley Cook, Customer Retention Director, Three
- Tom Rainsford, Brand Director, GIFFGAFF LTD
- Danny Dixon, Director of Customer Strategy, Three
- Charlotte Dunsterville, Customer Experience Director, Sure International
- Maarten Stramrood, Director segment and online marketing, UPC Nederlands
- Halimah Abdullah, Director of Customer Services, Lebara
- Nina Gyubbenet, Customer Operations Director, Tele2
- Ted Knight, Global Head of Perfect Delivery, Truphone
- Annelies D'hondt, Manager Consumer Experience, Telenet Group Holding NV
- Jan Kringels, Head of Global NPS Programme, Vodafone Group
- Annamaria Lacivita, Head of EMEA Customer Innovation, BT
- Esa Kling, Head of Consumer Offering , Mobility, TeliaSonera Finland Oyj
- Henriette Jehnert, Head of Customer Experience Design Voice & Self-Service Solutions, Deutsche Telekom
- Derek Donaldson, Head of Sales Operations, Sky
- Max Von Trotha, Director of Customer Experience, Launch Management & Investment Roadmap, EE
Register at ASDEvents and receive 15% discount.
Please fill in your name and email to receive the conference agenda of this event.
The agenda is available as PDF under downloads at the right side of the page.
Register at ASDEvents and receive
15% discount.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Who Will You Meet?
To ensure Exchange offers the highest degree of relevancy, only Director level executives are invited to attend. This exclusive format allows delegates to connect with those peers whose insights they respect the most – through exceptional networking, business meetings and strategic information-sharing sessions.
- Chief Customer Officer
- Chief Marketing Officer
- Global Head / VP / Director of:
- Customer Experience
- Customer Strategy
- Marketing
- Consumer / Customer Insights
- Customer Operations
- Customer Loyalty eCommerce eCommerce
Venue & Accommodations
Venue to be confirmedLondon, UK
AccommodationAll Exchange venues are very carefully selected. We believe that the backdrop and ambiance are crucial to the success of an Exchange. By tying in rich traditions, historic significance and unsurpassed quality at stunning locations across the globe; these venues present the perfect setting to conduct business and meet a peer group of senior strategists. Our hotels provide a productive retreat, ensuring that you are able to focus on your priorities for participating in this Exchange.
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
