Transform your sales and service channels and deliver personalised yet simple experiences to retain and grow a profitable enterprise customer base
Focused exclusively on the enterprise market, attend to learn from over 12 proven operator case studies, and participate in over 14 hours of interactive sessions to ensure your most pressing enterprise customer management questions get answered.
Discover how Orange, TDC Business, Vodafone and many more leading operators are personalising their products and services whilst keeping it clear and simple for their clients to do business with them.
Do you find yourself asking any of the below questions on a weekly or even daily basis?
- How can I better understand the needs of my customers, and personalise the solutions and service I provide without over-complicating matters?
- How can I exceed expectations of both my small business and large enterprise customers in a profitable way?
- How can I develop a tailored CEM programme specifically for my business customers?
Register at ASDEvents and receive
15% discount.
Speakers
- Jérôme Goulard, Vice President of Customer Experience, Orange
- Danny Sullivan, Director of Enterprise Service Management, TalkTalk Business
- Mehmet Ali Akarca, CEO Corporate Business, Turk Telekom
- Matthias Fiegl, Vice President Business Marketing & M2M Services, T-Mobile Austria
- Vit Subert, Business Division Director, O2
- Jurgen Raith, Enterprise Customer Operations Director, Vodafone Germany
- Paulo Rego, Enterprise Customer Service Director, Portugal Telecom
- Ernest Skowronski, Director - B2B Sales Support and Customer Care Department, T-Mobile
- Olivier Crucq, Marketing Director - Professionals, Proximus
- Claudia Vaccarone, Head of Market Research & Customer Experience, Eutelsat S.A.
- Hans Mølby Steffens, Head of Retention & Projects, TDC Business
- Lisa Ecclesie, Head of Service Culture, Enterprise Business, Swisscom
Register at ASDEvents and receive
15% discount.
Please fill in your name and email to receive the conference agenda of this event.
Pre-Conference Workshops, Tuesday 30th June 2015
- Workshop A: Establishing how to design and implement a B2B-specific customer experience framework within your organisation
9:30 - 12:00 - Workshop B: Determining how to effectively deliver enterprise mobility to your customers
13:00 - 15:30
Conference Day One, Wednesday 1st July 2015
- Including Morning Networking Refreshment, Networking Lunch & Afternoon Networking Refreshment
Conference Day One, Thursday 2st July 2015
- Including Morning Networking Refreshment & Networking Lunch
The agenda is available as PDF under downloads at the right side of the page.
Register at ASDEvents and receive 15% discount.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Venue & Accommodation
Venue to be confirmedLondon, UK
AccommodationMore information to follow...
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel´s website link provided.
Register at ASDEvents and receive
15% discount.
