Build customer loyalty, increase retention and create profitable relationships
What would it mean for you to gain first hand insight into the
customer value management and retention strategies from leading telecoms players?
On the 7th-9th July 2015, benchmark your
retention and customer value management strategies with your peers from across the globe and discover how to leverage customer analytics and segmentation develop targeted loyalty programmes that will measurably improve customer retention at the lowest cost.
Don’t get left behind in the race for a loyal and profitable customer base – book your place now!
Top reasons why this is the ONLY conference to attend in 2015!
- Expert insight from the most renowned international telecoms operators: Vodafone, Orange, UPC, Deutsche Telekom, Etisalat and Mobily all sharing the tips you need to win over your customers and drive customer value
- Drive your loyalty strategies forward with guaranteed networking with over 60 senior decision makers from across Europe and the Middle East - find out more, download the brochure
- Get a truly Global perspective on how to increase customer spend by networking with attendees from the UK, Netherlands, Italy, Germany, Austria, Czech Republic, Saudi Arabia, Turkey, Egypt and more!
- 2 Interactive workshops focused on CVM business transformation and customer contact optimisation to master everything you need to make sure every internal stakeholder is bought in to your CVM project
- Find solutions to your top retention bottlenecks: How can you increase customer value? How can you reduce churn? And how can you transform your CVM process and implement pre-and post-paid initiatives?
"The event was very valuable, providing useful insights and good industry contacts"Alexander Meili, European Strategy Officer, ICLP
"It was a really value-added event for career growth"Nasser Abdullah Al Kindi, Team Leader – Retention & Loyalty, Nawras
"I got an overall picture of customer loyalty and its evaluation in our industry. Highly recommended"Beata Kovacs, Head of Rules Engines & Prediction Models, Deutsche Telekom
"It had a good concentration of marketing decision makers from our target audience"Olly Downs, Chief Scientist, Globys
Register at ASDEvents and receive 15% discount.
2015 Speakers
- Alexander Varchuk, Retention and Loyalty Expert, Astelit - Lite
- Gianluca Chiesa, CVM Manager, Vodafone
- Serdar Senay, Enterprise Base Marketing Manager, Vodafone
- Maarten Stamrood, Director Segment and Online Marketing, UPC
- Chrstoph Schmid, Senior Customer Value Manager, Three Austria
- Adnan Idrees, Director of Loyalty, Etisalat
- Inci Ozata, Campaign and Churn Manager, Turkcell
- Nedaa Agemi, Customer Intelligence and Data Mining Consultant, Vodafone
- Marc Bacon, Former Head of Customer Experience, Kabel Deutschland
- Kevin Tubb, Head of Base Value Management, Vodafone
- Robert Sambierski, Senior Manager Contract Retention & Renewal Strategy, Orange
- Beata Kovacs, Head of CRM, Deutsche Telekom
- Anton Telegin, Group Director - Marketing, Vimpelcom
- Alain Glickman, Customer Management Expert, Customer Management Expert
- Carlos Soares, Head of Analytics and Insights, Liberty Global
- Hany Mokhtar, Customer Experience Director, Mobily
Register at ASDEvents and receive 15% discount.
Please fill in your name and email to receive the conference agenda of this event.
Conference Day One: 7th July 2015
Conference Day Two: 8th July 2015
Post-Conference Workshops: 9th July 2015
- Workshop 1: 09:30 – 12:00: A Step By Step Guide To Transform Your Business Model To A Customer Value Focused Framework
- Workshop 2: 13:00 – 16:00: Customer Contact Optimisation: How Can Telecoms Operators Extract More Value Out Of Every Customer Interaction?
The agenda is available as PDF under downloads at the right side of the page.
Register at ASDEvents and receive
15% discount.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Who will you meet?
Come and network with operators from across Europe and the Middle East. Meet CxOs, VPs, Directors, Heads and Managers of:
- Customer Value Management
- Customer Base Management
- Churn Management
- CRM
- Customer Care
- Loyalty & Retention
- Online & E-care
- Customer Analytics
- Customer Insight
- Segmentation
Venue & Accommodation
Sheraton Charles SquareZitna 561/8, Prague,
756 , Czech Republic
Website:
http://www.sheratonprague.com/Phone: + (420) 225 999 999
Fax: + (420) 225 999 909
AccommodationTravel and accommodation are not included in the conference fee; however we have put together a HotelMap that displays discounted accommodation for hotels in the area near to Customer Value Management and Retention. The map displays live availability and allows you to book directly with each hotel:
https://www.HotelMap.com/pro/MWSDL
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
Register at ASDEvents and receive
15% discount.
