Past event: Customer Experience Management in Telecoms European Summit
This event has already taken place.
This page shows historical information on the Customer Experience Management in Telecoms European Summit, held on September 22-24, 2015 in Vienna,
Austria
The new edition of this event is not yet available.
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Learning how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers
The European telecoms market is changing! With mergers and acquisitions commonplace, and the popularity of OTT and digital services ever-rising, translating all this complexity into a simple yet personalised experience for customers has never been more challenging.
The 2015 edition of the CEM in Telecoms European Summit has been designed specifically to address this challenge and many more. With the help of our Global Advisory Board, we have revamped the conference agenda and format.
New for 2015, attendees will:
Participate in an exclusive "Customer Knowledge" focus day and discover how to leverage the Voice of the Customer and other insights to drive improvements in the customer experience
Benefit from new tailored streams for MVNOs, cable providers, and fixed and mobile operators, so you can benchmark your CEM strategies with companies in the same situation as yourself
Hear more case studies than ever from both Eastern and Western Europe, plus gain insights from Russian operators MTS and Rostelecom!
Deep-dive challenges with your peers during over 10 hours of structured interactive sessions and networking
Register at ASDEvents and receive 15% discount.
Speakers
Lorenzo Bronzi, Global Head Customer Experience & Insight, Tele2
Pia Romer, Founder & Director, bessermacherin.at
Marek Grabowski, Director B2B Customer Care, Orange Poland
Elena Elizarova, Director of Customer Experience and Customer Care, Rostelecom
Samo Osina, Director Customer Care, Telekom Slovenije
Giedre Ancereviciute, Head Of Customer Care Department, Omnitel
Ivo Radakovic, Director Customer Value Management, vip mobile
Michaela Caroline Jarisch, Director of Customer Base Management, MTS Group
Benjamin Cornic, Head of Digital Communities & Social Media, SFR
Wayne Butterfield, Head of Digital Service Innovation and Transformation, Telefonica UK
Sandra Sommerkorn, Head of Product Experience Design, Vodafone Germany
Anna Cygnaeus, Head of Customer Experience Excellence, TeliaSonera
Anna Mikhaelian, Head of CEM, Volia
Tisha Van Lammeren, Director Consumer Marketing, T-Mobile Netherlands
Oleg Koss, Head of Customer Experience, Kyivstar
Frederick Van De Weghe, International Sales & Marketing Director, Araxxe
Sabrina Lee, Head of Customer & Channel Management, Vodafone Group
Jan Hruska, Director Channel Strategy & Performance, O2 Czech Republic
Dorien Aerts, Marketing Director, Mobile Vikings
Vincent Boon, Head of Community, Standing On Giants
Erdem Saglamer, Head of Customer Experience, Turkcell Superonline
Thomas Kurbel, Head Of Customer Experience, Kabel Deutschland
Paul Higgins, Head of Digital & Customer Lifetime Management, UPC Ireland
Isabelle Cholette-Bachner, Senior Customer Experience Manager, T-Mobile Austria
Elmer Hiemstra, Service Strategy Manager, Ziggo
Claire Finnegan, Customer Experience Manager, Telefonica UK
Dr Andy Tiller, VP Corporate Product Marketing, AsiaInfo
Jelena Čađenović, CEM Manager, vip mobile
Register at ASDEvents and receive 15% discount.
Please fill in your name and email to receive the conference agenda of this event.
Customer Knowledge Focus Day, Tuesday 22nd September 2015
The agenda is available as PDF under downloads at the right side of the page.
Register at ASDEvents and receive 15% discount.
Venue
The venue is not yet available for this event. Follow this event to be informed when the venue is available and stay informed on other changes.
Venue & Accommodation
Hotel NH Wien Airport Einfahrtsstrasse 1- 3, Flughafen Wien Vienna, 1300 , Austria Website: http://www.nh-hotels.com/hotel/nh-wien-airport?_ga=1.244235269.1838397706.1433774538 Phone: +43 1 701510 Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
