Please note the following terms and conditions for cancellations, credits and refunds.
If the conference is more than one calendar month away:
If you are unable to attend the event and cannot find a substitute attendee or wish to cancel for any reason please contact us at firstname.lastname@example.org and a credit voucher will be issued to you for the full amount paid, redeemable against any other Momentum conference. If you prefer you may request a full refund of fees paid minus a 10% processing fee.
If the conference is less than one calendar month away:
If you are unable to attend the event and cannot find a substitute attendee or wish to cancel for any reason please contact us at email@example.com and a credit voucher will be issued to you for the full amount paid, redeemable against any other Momentum conference. No refunds can be issued for cancellations made less than a month before the event
Substitution of Attendes
Please notify us by email (firstname.lastname@example.org) at least 72 hrs in advance of the conference if you wish to send a substitute participant.
Delegates may not "share" a pass between multiple attendees.
Momentum Event Group reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee (but will not be responsible for airfare, hotel or any other costs incurred by registrants). No liability is assumed for changes in program date, content, speakers or venue.
Credit vouchers are valid for 12 months from date of issue. Credit vouchers are valid toward one (1) Momentum event of equal or lesser value. If the full amount of said voucher is not used at time of registration, any remaining balance is not applicable now or in the future. Once a credit voucher has been applied toward a future event, changes cannot be made. In the event of cancellation on the attendees’ behalf, the credit voucher will no longer be valid.
Momentum Events does not and is not obligated to provide a credit voucher to registered attendee(s) who do not attend the event they registered for unless written notice of intent to cancel is received and confirmed prior to the commencement of the event.
Money - Back Guarantee
Attendees may request a complete refund of the total purchase price paid for their attendance if dissatisfied with their event experience. Requests for refund must be made in person by the registered attendee to a Momentum Event Group employee, on-site at the event prior to the conclusion of the first days main agenda.