Past event: HR Shared Services & Outsourcing Fall

The Industry's Most Trusted HR Transformation Event

In modernizing HR Service Delivery for the digital workforce, there has been a visible shift away from emphasizing productivity and efficiency towards a focus on optimizing the employee experience.
This fall HR practitioners will convene in Orlando to discuss the challenges and potential solutions for:

  • Improving accessibility: HR organizations struggle to provide the level of on-demand, instantaneous fulfillment that employees have come to expect in a digital age. Self-service portals built on responsive and instinctive UI, and populated with searchable knowledge base, go a long way towards providing complete and consistent employee experience from any device.
  • Closing the gap between traditional HR interfaces and employees' desire for ''consumer grade'' customer experiences at work: high touch, personalized service is now the norm in the age of Amazon and Netflix, but replicating that kind of service within HR represents numerous technological challenges as well as bandwidth demands that many organizations simply cannot accommodate. We'll pay particular attention to strategies for increasing capacity without blowing your budget.
  • Employee feedback, insights, and metrics: HR is uniquely positioned to make a big impact on employee engagement at all levels and create an environment where people are motivated to do their best work, feel fulfilled in their job, and proudly represent the brand - all while supporting the company's success.


Benefits of Attending

  • Gain exposure to solution providers who are at the forefront of change and innovation
  • Find out how mature, leading-edge HR SSOs continuously improve and grow their service capabilities
  • Discover the best and newest ways to build a new HR shared services model
  • Make authentic and lasting connections with a broad spectrum of HRSSO peers in terms of industry, scope and functional expertise
  • In order to provide you with a truly personalized learning experience and enhanced benchmarking opportunities, we're excited to introduce our enhanced Attendee Survey!


''The small group size allows for an intimate experience where you can interact and gain valuable insights from nearly everyone.''
HR Director , Booz Allen Hamilton

''This was a great opportunity to network and find out what other organizations are doing within the HR Shared Services arena.''
Director, HRIS and Compensation , Penn National Gaming

2018 Speakers

  • Joseph Calcaterra, Director, HR Services, Panasonic USA
  • Karen Davis, Senior Director, HR Connect, Tyson Foods
  • Joseph Doole, Vice President, Human Capital-GBS, UPS
  • Julie Fernandez, Partner, ISG
  • Patricia Ferris, Partner, ScottMadden
  • Lyn Frantz, GPO, Hire to Retire, Kellogg's
  • Donna Goldstein, Vice President, Global HR Services, Citrix Systems
  • LeAnne Gray, Global HR Operations Lead, XL Catlin
  • Andrew Harrison, Head of Benefits Operation, Facebook
  • Karen Hilton, Partner, ScottMadden
  • Courtney Jackson, Partner, ScottMadden, Inc.
  • Kathy Kalos, HR Service Delivery Lead, XL Catlin
  • Katherine Ladd, Co-Founder, ConnectMe, Deloitte Consulting, LLC
  • Melissa Martin, Sr Director, Global Employee Relations, Citrix Systems
  • Tom Nesteruk, EVP, Shared Services, CACI International
  • Tracy O'Meara, Head of People Services, Facebook
  • Luis Ortiz de Montellano, VP, Global HR Services Operations, Scotiabank
  • Derek Reisinger, Executive Director - Human Resources Service Center / Operations, Cedars-Sinai
  • Donna Satchell, HRSS Smart Automation Program Manager, Citigroup
  • Jay Upton, SVP, Technology, Nielsen
  • Karla Younger, VP, HR Shared Services, Coca-Cola Refreshments

Please fill in your name and email to receive the conference agenda of this event.


Pre-Conference Workshops - Tuesday, October 23, 2018

Conference Day One
- Wednesday, October 24, 2018

Conference Day Two - Thursday, October 25, 2018

Coca-Cola Site Tour - Friday, October 26, 2018

Venue

The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.

Venue

The Florida Resort & Conference Center
1500 Sand Lake Road
Orlando, FL 32809
407-859-1500

Located at the Florida Mall and close to the Orlando Airport, The Florida Hotel and Conference Center offers city convenience combined with upscale comfort and warm hospitality.  Featuring a friendly atmosphere with genuine personalized service, outstanding hotel amenities, casual on site dining, 24 hour fitness center and business center and open air swimming pool. Combined with the unbeatable central location, you'll discover a welcome and comfortable home base for an unforgettable Orlando stay in the sunshine state.

The special room rate of $142 has been established to make your reservation process easy.  Simply call 800-588-4656 and give the group name Shared Services HR & Intel Automation HR or click here to book online. You must make your reservation no later than October 1st, 2018. For your convenience, the special rate has been extended to three days before and after the conference.

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : IQUS
Event type : Conference
Reference : ASDE-18962