Past event: CXFS 2020 Conference

Note: This event was originally planned for 21-23 July, 2020 in Boston, MA, USA and has now been rescheduled

New date: 9-10 November, 2020

What is CXFS?

It's 2020, and consumer expectations toward customer experience in financial services are at an all time high. Business as usual is gone. But what's next in 2020 and beyond?

Find out at CXFS, the conference that prepares senior financial service executives in CX, operations, and technology to lead their companies into the future.

Take Your CX Strategy to New Heights

Learn from CX Game Changers

• Your sessions are delivered by VP-level customer experience executives, giving a perspective on CX in all financial verticals.
• Join our expert speakers in Q&A panels, workshops, meet-ups, design sprints, real-time feedback sessions, and an improv workshop. You will walk away with new best practices - no matter where you are in your CX journey!

Beat Your Competitors With Your New Cross-Industry Perspective

• Where else will you benchmark both within and outside your industry?
• Join our meetup sessions to strategize with experts in topics of your choice. You'll personalize your event schedule based on your needs and goals for 2020 and beyond.

Actionable Tactics to Grow Your Business

• CXFS addresses all customer journey touchpoints - not just the digital ones - for ROI you'll see tomorrow!
• Dive into topics such as: CX transformation, improving your employee experience and organizational culture, elevating your experience design program, journey mapping, channel of choice, delivering omnichannel experiences and UX.

About CXFS

Launched in 2011, the Next Generation Customer Experience Events bring together senior level customer experience executives to discuss the latest in cx design, innovation, culture and strategy.

Join us this summer for the next annual CXFS conference, an event stemming from the Next Gen portfolio that was created specifically for the financial services sector that pay special attention to balancing cx and compliance and connecting cx to business outcomes.

Next Gen events differentiate themselves from other cx-related events by offering unparalleled quality. Here is what we go above and beyond to deliver:

• More structured networking. Meet the right people-on your terms. Attendees make career-changing introductions and leave with new friends, partners, and clients.
• More case studies delivered by senior level customer experience executives to provide a rare chance to benchmark both within and outside your industry and walk away with new best practices. Case studies are just 20 minutes to make sure they focus on key takeaways.
• An invite-only VP think tank that allows for senior level customer experience executives to brain storm innovative new concepts in a closed-door environment.
• Months of market research validated and approved by an advisory board of senior level cx and ux executives to ensure that the content is relevant, unique and dig deeper into the issues you are facing
• Interactive roundtable discussion groups (2 separate roundtable time slots this year) to allow peer-to-peer idea exchange and help you get answers to your most pressing challenges.