Past event: Customer Experience Management in Telecoms Global Summit 2016
This event has already taken place.
This page shows historical information on the Customer Experience Management in Telecoms Global Summit 2016, held on January 25-27, 2016 in London,
United Kingdom
The new edition of this event is not yet available.
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Are you being forced to revamp your CEM strategies by the increasing demands of His Highness, the Customer?
To deliver those "WOW" experiences that will provide you with long-term satisfaction and revenues, join 300+ of your peers and discuss how to achieve that elusive 360 view of the customer and develop a truly omni-channel and seamless customer management strategy.
New for 2016!
Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.
Highlights from Customer Experience Management in Telecoms Global Summit
Register at ASDEvents and receive 15% discount.
Speakers
Mehmet Ali Akarca, CEO Corporate Business, Turk Telekom
Flavio Lang, CEO, TIM Fiber
Erim Taylanlar, CEO, Ncell
Fernando Straminsky, Regional VP Customer Experience, DIRECTV PanAmericana
Markus Eberhard, SVP Online & Cross-Channel Support, Swisscom
Carlos Graham, VP Customer Experience, ETB
Sachin Kumar Das, VP Customer Service Mobility Operations, Aircel
Natawat Saigosoom, Deputy Director Customer Intelligence and Insight, True Corporation
Thorleif Hallund, Director Of Customer Experience, Telenor Denmark
Rudy Dalimunthe, Head of Customer Experience, Indosat
Stephen Essien, Director Customer Operations, Tigo Ghana
Ignacio Muraira, IT Director/Chief Information Officer, Cablecom
Yigit Berktash, Chief Technology Officer, Bakcell
Jacqueline Furentes, VP Business Customer Experience, Globe Telecom
Will Gibson, VP Retail, Cable & Wireless Communications
Accommodation The Park Plaza Victoria 239 Vauxhall Bridge Road, London, SW1V 1EQ, United Kingdom Bed & Breakfast @ £169.00 excluding VAT There is limited availability, please ensure you request accommodation before the 1st January to ensure you receive this rate.
The Grosvenor Hotel 101 Buckingham Palace Road London SW1W 0SJ Bed & Breakfast @ £185.00 including VAT There is limited availability, please ensure you request accommodation before the 1st January, to ensure you receive this rate.
Note: Travel and accommodation is not included in the registration fee. However a number of discounted bedrooms have been reserved at two recommended hotels nearby on the 25th and 26th January.