Past event: CEM Telecoms Nordics Conference

Learn how to drive outstanding customer experience by placing the customer at the heart of your company, harnessing the power of customer insight and delivering the ultimate omni-channel experience to gain customer loyalty

With customers now expecting a seamless, coherent and customer-centric experience, operators must invest more in their customer experience management in order to retain and expand their customer base.

CEM Telecoms Nordics will provide an unmissable 2 days of exploring the best customer experience success stories across the industry. This highly focused conference will showcase how operators in the region are transforming into customer-centric organisations with a clear strategy on how to leverage their digital channels and listen to the Voice of the Customer. Learn from our experts how to maximise customer loyalty and reduce churn whilst keeping costs down. Plus, find out exactly how to expand your customer base through customer experience management by attending our interactive pre-conference workshop.

With representation from every major Nordic operator, this is an indispensable event if you are looking to keep your customers happy and avoid losing them to your competitors!



"I have always picked up good learnings from the organiser's conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses."
Director of Customer Experience, Telefonica Europe


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2016 Speakers

  • Giedre Ancereviciute, Head of Customer Care, Omnitel
  • Anders Meyer, Head of Product Owner Online, TeliaSonera
  • Michael Jensen, Senior Manager, Network Customer Experience, Telenor
  • Mario Karu, Online Environments Manager E2C, Eesti Telekom
  • Simon Lange, Customer Experience Architect, TDC
  • Susanne Iversen Sandvær, Head of eChannels, Customer Service, Get
  • Priya Sawhney, Head of Customer Experience and Foresight, TeliaSonera
  • Iain Milligan, Head of Operational Insight, Three
  • Kenny Jensen, Manager of Channel Management Specialists, Telenor
  • Mehmet Ozdol, Director of Customer Service, Turk Telekom
  • Christoffer Vollmer, Global Digital Manager, Nobia
  • Aron Bodin, Customer Success Manager, Net1
  • Henriette Jehnert, Vice President Customer Experience IVR & Omnichannel, Deutsche Telekom
  • Peter Robertsson, Head of Channel Operations Customer Channels, TeliaSonera
  • Gökhan Kara, Customer Experience Strategist, Turkcell
  • Jonas Kronlund, Senior Development Manager, Service Design, Elisa

Register at ASDEvents and receive 15% discount.

Please fill in your name and email to receive the conference agenda of this event.

Pre-Conference Workshops - Monday, 11th April 2016
  • Workshop A: Designing a seamless omni-channel experience to meet the demands of the customer
  • Workshop B: Leveraging customer insight to maximise customer satisfaction and loyalty
  • Workshop C: Placing the customer at the heart of your organisation
Conference Day One - Tuesday, 12th April 2016
  • Including: Morning Coffee and Peer-to-Peer Information Exchange, Lunch and Peer-to-Peer Information Exchange,  Afternoon Coffee and Peer-to-Peer Information Exchange
Conference Day Two - Wednesday, 13th April 2016
  • Including: Morning Coffee and Peer-to-Peer Information Exchange, Lunch and Peer-to-Peer Information Exchange,  Afternoon Coffee and Peer-to-Peer Information Exchange

The agenda is available as PDF under downloads at the right side of the page.

Register at ASDEvents and receive 15% discount.

Venue

The venue is not yet available for this event.
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Who Will You Meet?

Network with and learn from leading telecoms operators from the Nordics and Baltics, including VPs, Directors, Heads and Senior Managers of:

  • Customer Experience
  • Customer Service
  • CRM
  • Customer Care
  • Loyalty
  • Social Media
  • Online
  • Digital
  • Call Centre Management
  • Customer Retention
  • Marketing


Venue & Accommodation

Venue to be confirmed
Stockholm, Sweden

Accommodation
More information to follow...

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel´s website link provided.

Register at ASDEvents and receive 15% discount.
Event details
Organizer : IQEU
Event type : Conference
Reference : ASDE-15248