INSPIRATIONAL. EDUCATIONAL. COMMUNITY-ORIENTED. AND UNFORGETTABLE! Strengthen Your Foundation for Future Transformation
This event has already taken place.
This page shows historical information on the Call Center Week Conference & Expo, held on June 26-30, 2017 in Las Vegas,
NV,
United States
The new edition of this event is not yet available.
If you would like to be notified when the new edition is added to our website please follow this event.
The magic of CCW is the combination of Conference Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!
INSPIRATIONAL - CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You'll be inspired and refreshed to take on what's next.
EDUCATIONAL - Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You'll leave Vegas with what you need and ready to implement on Monday. Now that’s a conference worth the value!
COMMUNITY-ORIENTED - CCW FOMO is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the CCW event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.
What Happened Last Year? Take a Look Yourself!
Meet the Speakers
2017 Keynotes
Peter Guber, Executive. Entrepreneur. #1 NYT Best Selling Author, Chairman and CEO, Mandalay Entertainment
Jeff James, Vice President and General Manager, Disney Institute
Thomas M. Feeney, President and Chief Executive Officer, Safelite Group
Lili Tomovich, Chief Experience and Chief Marketing Officer, MGM Resorts International
Cecilia McKenney, Executive Vice President and Chief Customer Officer, Frontier Communications
Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank Limited
Barbara Barnard, SVP, U.S. Commercial, Carlson Wagonlit Travel
Susan Poulton, Chief Digital Officer, The Franklin Institute
Jon Robertson, Chief Customer Officer, Desk Yogi
Patrick Duffy, (Former) Chief Experience Officer, Diamond Resorts International
Mary Beth Jenkins, Chief Operating Officer, UPMC Health Plan
Troy Mills, Divisional Vice President of Customer Care Operations, Walgreens
Docia Myer, Vice President of U.S. Financial Sales, CPI Card Group
Steve Prodger, Senior Vice President, Customer Experience and Innovation, SmartAction
Kevin Bottoms, Global VP, Business Development, TELUS International
Jeanne Bliss, President, CustomerBliss
Heather Magaha, SVP, National Client Services Manager, Wells Fargo Bank
Sarah Patterson, SVP Service Cloud Product Marketing, Salesforce
Colleen Beers, Senior Vice President of Operations, Alorica
Bob Azman, Vice President, Traveler Services, Americas and Global, Carlson Wagonlit Travel
Cheryl China, SVP, Head Of Contact Center Specialized Teams, Citizens Bank
Al Cook, Product Director and Head of Contact Center Business, Twilio
John Pompei, Head of Customer Care Operations WW, Electronic Arts (EA)
Please fill in your name and email to receive the conference agenda of this event.
Day 1: Pre-Conference Master Classes & Site Tours - Monday, June 26th Day 2: Workshops, Site Tours, and CCW Excellence Awards - Tuesday, June 27th Day 3: Main Conference and Expo - Wednesday, June 28th Day 4: Main Conference and Expo - Thursday, June 29th Day 5: Site Tours - Friday, June 30th
The detailed agenda is available as PDF under downloads at the right side of the page.
Venue
The venue is not yet available for this event. Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
The Mirage 3400 Las Vegas Blvd South Las Vegas NV 89109 United States Website: http://www.mirage.com Phone: 702-791-7111
Welcome to where dreams come to play. Since day one, The Mirage has transformed the modern Las Vegas experience, and they'll never stop bringing you the best in entertainment, dining, hotel luxury and nightlife. Whether you’re enjoying a grand Las Vegas escape, a vacation with friends and family, or a business function, the Mirage is here to enrich your stay. From royal white tigers to a private oasis and an active volcano to The Beatles™ LOVE™, it's all right at the center of the Strip! Discover what dreams await you within The Mirage's tropical paradise.
Group Rate: We’ve negotiated a deeply discounted hotel room rate of $159.00 per night + 12% tax + $25 Resort Fee is specifically for the CCW Attendees.
How to Book: To book your room, please identify you are part of the IQPC, 18th Annual CCW group or use code ACC17A to ensure the special rate (based on availability). The group rate is available three days pre and post event based on group rate availability. Please make your reservation before Friday, June 2nd, 2017** in order to ensure you are eligible for the group rate. After Friday, June 2nd, 2017, hotel rooms will be offered on a space-available basis at the prevailing rate.
In-room wired and wireless high-speed internet access
Property-wide wireless internet access
Access to the Fitness Center at the Mirage Spa (additional fee may apply for Spa Facilities)
Electronic Newspaper Access
Notary services at the Business Service Center
Printing of boarding passes at the Business Service Center, lobby internet kiosks and Concierge
Copies and faxes at the Business Service Center (up to 10 copies or faxes in black and white only)
Unlimited local and toll-free calls
**Historically the CCW Room block has sold out prior to the cut-off date. To ensure access to the group rate and stay in the host hotel, we encourage you to reserve your sleeping room when you book you attendance for the show.
WARNING: Do not book your hotel accommodations with any third party vendors. In order to guarantee your room please book directly with the Mirage. There are a number of fraudulent “third party providers” that will attempt to solicit you to book through their channel and neither CCW nor the Mirage is able to guarantee your room if you choose to do so.
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided. Airline Discount Programs UNITED AIRLINES Travel Dates: June 23 - July 3, 2017 Travel Cities: Any city in the US/Canada to/from LAS (Las Vegas) Discount: 2% to 10% off published fares Promo Code: ZXQP119186 Ticketing Instructions: http://www.united.com United Airlines is pleased to offer discounts of 2% to 10% off published fares. Save an additional 3% off by booking your own reservations at www.united.com Choose your flight times, and access your meeting discounts by inserting ZZXQP119186 in the Offer Code box.
