Build modern processes to deliver exceptional business value
- Achieve strategic business and end-to-end transformation through process design and deployment
- Lead a culture of continuous improvement to drive change and transformation
- Embed a customer-centric operating model to offer enhanced services and delivery
You need to deliver the same quality value as the world's service beasts - the Apple's, WhatsApp's and Facebook's of this world.
While investment in employees, processes and technology are all vital to your operations, only by aligning them can you ensure a true process excellence that will deliver the quality and growth your organisation demands.
Digital change has encompassed this increasingly competitive market and sooner or later you will need to lead your operations through the intrinsic cultural, technological and structural transformations needed to survive.
To wrestle with the best join us at
Process Excellence Europe in London where the stage will be provided to learn, share and challenge everything you need to become a business of the future.
Key themes
- Successfully measure and quantify the performance of your process excellence practices
- Converge change management and continuous improvement to accelerate towards strategic goals
- Align your operations with strategic initiatives and the digital agenda by collaborating across functions
- Move from process excellence to digital PEX by bridging the gap for process efficiency
- Going back to basics: Lean and Six Sigma to streamline processes and simplify operations
- Maintain pace with the rapid robotics revolution by converging data with RPA and building a digital workforce
- Utilise design thinking in process excellence to turn technology and strategic theory into direct customer and market value
"Highly useful event from which I took many great insights for how to improve our Lean and CX journey. Excellent opportunity to hear about similar challenges in different industries."
Marie Hooper, Global Director Customer Experience Print Books, Elsevier
"The event was very valuable - it gave additional insights, ideas to bring into my current organization and acted as a dose of inspiration."
Gatis Kalnins, Lean Facilitator, AS 4finance
"It was the first time I attended the event and it was extremely valuable for me to be able to benchmark our BPM initiatives against what peers are doing in other companies."
Maria Miklosik, Group BPM Manager, GFT
Speakers
- Christian Boesch, Head of Sanofi Business Services - Program Management Office, Sanofi
- Sangu Thole, Global Head of Continuous Improvement in IT&S, BP
- Laura Evans, Head of Continuous Improvement, Naked Wines
- Megan Caywood, Chief Platform Officer, Starling Bank
- Richard Bowden, Head of Process & Change Management, Santander
- Leah Templeman, Head of Operations, Monzo Bank
- Georg Arnswald, Head of Strategy & Business Excellence, Siemens
- Helen Bliss, Head of Continuous Improvement - Group, Wilko
- Ziad Kharma, VP, Business Development, Actuarial & Data Sciences, Globe Med
- Phil White, Finance Change Director, Deutsche Bank
- Mark Stewart, Owner, ProSolver Solutions
- David Bennett, Head of Operational Excellence, AXA
- Fabrice Etcheverry, Head of WW Process Excellence & Data Management, Solvay
- Anne-Sophie Andre, Head of Global Process Architecture, BP
- Peter Evans, Director LCI for Business Service Operations, LEGO
- Katie McConochie, Director, Business Process and Change, Inmarsat
- Jean Bertrams, Director, GBS Continuous Improvement & Transformation, FedEx Express International
- Stefano Salvischiani, Deputy Managing Director, Odeon & UCI Cinemas
- Kevin Dearing, Head of Continuous Improvement, Marks & Spencer
- Kai Johansen, Director Operational Excellence, Glencore Nikkelverk
- Lays Laraya, Business Excellence Manager, Jumeirah Group
- Kit Erlebach, Strategic & Transformational Venture Director, Fujifilm DB
- Howard Blackith, Director, NHS Procurement Transformation Programme, UK Department of Health
- Christian Vaupell Jensen, Group Director, Process Excellence, Dansk Supermarked Group
- Marcel Khan, Brand Development Director, Five Guys UK
- Milan Jerabek, Director of Operations, Danone
- Gill Graham, Chief Operating Officer, Vattenfall
- Inge van Weert, Director, Operations, QO Amsterdam
- James Horton, Lean Director, GE Healthcare
- Peter Ryffel, VP Global Proces Management F&A, Swarovski
- Duncan Coleshill, Vice President, Operations & Planning Solutions, Warner Bros.
- Dennis Narlock, Director of Operations, Catalent Pharma Solutions
- Anthony Savell, Operational Excellence Lead, Close Brothers
- Damian Ellacott, Vice President Operations Steering & Improvement, Airberlin
- Hash Ladha, Chief Operating Officer, Oasis & Warehouse
- Adrian Ruth, Director, Lean Transformation & Sustainability, BBC
- Susan Hunter, Head of Operational Excellence, Maersk Line
- Sarah Card, Executive Director, Goldman Sachs
- Manish Tailor, Head of Continuous Improvement, RSA
- Marie-Helene Morvan, Director, Transversal Change Agent, Air France
- Elizabeth Lown, Head of Supply Chain & Lean, Charlie Bigham's
- Adolfo Garcia-Moreno, Head of Lean Process Integration, Airbus Defence & Space
- Nathan Costley, Head of Transformation, Aviva
- Iassen Deenitchin, Head of Global Process Management, ING Group
- Anil Mathew, Group Director of Continuous Improvement, NHS
- John Barraclough, SMART Transformation Leader, Procter & Gamble
- Simon Williams, Head of Business Change Project Management, Transport for London
- Morphis Tsalikidis, Director, Operational Excellence & Business Transformation, AXA Emerging Markets
- Graham Duff, Pilot, Royal Air Force
- Wojtek Gajewski, Continuous Improvement Programme Manager, Refresco
Please fill in your name and email to receive the conference agenda of this event.
Focus Day - Monday 16th April 2018
Conference Day One - Tuesday 17th April 2018
Conference Day Two - Wednesday 18th April 2018
The draft agenda is available as PDF under downloads at the right side of the page.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
The Hurlingham ClubLondon, United Kingdom
Website:
https://www.hurlinghamclub.org.ukPhone: +44 020 7610 7400
AccommodationTravel and accommodation are not included in the conference fee; however we have put together a HotelMap that displays discounted accommodation for hotels in the area near to Process Excellence Europe. The map displays live availability and allows you to book directly with each hotel:
https://www.HotelMap.com/pro/M3J7KPlease note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
