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Past event: Operational Excellence Week Canada

Your business is facing more volatility, complexity and risk than ever before.

With markets shifting, regulations changing, and pressure to increase efficiencies in your operations - how can you deliver Operational Excellence?

We'll show you how at Operational Excellence Week Canada. Taking place October 21-24 in Toronto, this year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.

We've added all new tracks on Leadership & Culture, Process Excellence, Business Transformation, Lean, Customer Excellence, Digital Excellence and Operations Management Systems.

You'll walk away with the tools you need to:

  • Develop a holistic OPEX Strategy and drive enterprise transformation
  • Drive Operational Excellence to the frontline
  • Determine how reliable and efficient your operations are - and then set targets for change
  • Understand the impact of OE on the bottom line and fully harvest the benefits of scale, technology and standardization
  • Build a Culture of OE and improve quality, reliability, customer experience - and profitability
  • Accelerate your digital strategy and the action plan to make it happen
  • Dramatically Improve Control over your Back Office and Operational Processes
  • Harness big data, analytics and AI to fundamentally transform operational efficiency
  • Improve Agility and Streamline Operations with Robotic Process Automation
  • Understand the Impact of Human Factors on Business Performance
  • Improve your Management System to better Identify - and Eliminate - Sources of Risk and Value Loss in your Operations
  • Drive Operational Excellence through a Center of Excellence
  • Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change
  • Apply better analytics to find untapped cost efficiencies
  • Combine Lean methodologies with design thinking, agile and analytics
  • Guide employees towards repeatable, optimized behavior and habits

Join us at Canada's only cross-industry event on Operational Excellence. Make the commitment to OE today to emerge lean, agile and more competitive tomorrow.

Key Themes for 2019 include:

  • Internet of Things
  • Leadership, Skills & Capabilities
  • Change Management
  • Customer Experience
  • Business Transformation
  • Organizational Effectiveness
  • Back Office Optimization
  • Human Factors
  • Organizational Culture
  • Lean Enterprise
  • Driving OE to the Frontline
  • Digital Transformation
  • Operations Management Systems
  • RPA, AI & Machine Learning
  • Environmental Excellence
  • Innovation

2019 Speakers

  • Robert Wong, Executive Vice President & Chief Information Officer, Toronto Hydro
  • Stacey Metcalfe, Manager, Customer Retention & VOC Strategy, Toyota
  • Robert Phillips, Associate Vice President, Finance Continuous Improvement, Canadian Tire
  • Travis Hahler, Americas Change Management Lead, Google
  • Samantha Liscio, Chief Technology & Innovation Officer, WSIB Ontario
  • Christine Pelley, Director, Six Sigma & Operational Excellence, Maple Leaf Foods
  • Doug Purdy, Vice President, Industrial Management, Pratt & Whitney Canada
  • Eric Berger, Head of Manufacturing System/ Transformation & Performance, Sanofi Pasteur
  • Hania Amad, Head of Transformation and Shared Services, RBC
  • Normand Sawyer, Director, Improvement and Operational Performance, Investissement Quebec
  • Bob Buiaroski, Senior Vice President, Customer Experience, Manulife
  • Cristian Matei, Head of Business Transformation, Veolia Group
  • Remi Raphael, Director, Business Transformation, Duke Energy
  • David During, Director, Process Improvement & Innovation, The Hospital for Sick Children
  • Wayne Cuervo, General Manager, Toronto Innovation Centre, Cisco
  • Kimberly Matheson, Senior Director, Product R&D Management Officer, Sanofi Pasteur
  • Les Cyfko, Director, Engineering & Continuous Improvement, PepsiCo
  • Rami Hindieh, Associate Director, Enterprise Data Management, Greater Toronto Airports Authority
  • Mike Hevey, Director, Transformation, Governance, Risk and Business Improvement, Seaspan Shipyards
  • Andrew Spencer, Vice President, Transmission & Stations, HydroOne
  • Lori Bieda, Head, Analytics & Data Centre of Excellence, Personal and Business Bank, BMO
  • Jeremy Shorthouse, Director, Environmental, Health & Safety, Molson Coors
  • Mariana Filipic, Director, North American Continuous Improvement, Schneider Electric
  • Jennifer Anderson, Chief Service Excellence Officer, WSIB Ontario
  • Jose Pires, Founder & President, Global Excellence & Innovation
  • Paul DiGiandomenico, Senior Director, Retail Card Client Fulfillment Operations, CIBC
  • Frank Saunders, President, Nuclear Innovation Institute, Bruce Power
  • Hugo Ashkar, Global Risk Manager, BP
  • Sarah Mesaglio, Manager, Continuous Improvement, Canadian Tire
  • Farrukh Naseer, Vice President, Regulatory Change Management, TD
  • Peter Calnan, Senior Director, Health, Safety and Security, North America Region, Newmont Goldcorp
  • Aileen Sullivan, Director, Fleet Performance Improvement, Ontario Power Generation
  • Biju Misra, Director, Transformation & Technology Operations, Enbridge
  • Robert Hutcherson, CEO & Founder, Optimize Consulting, Inc.
  • Lee Winters, Senior Director, Strategy Optimization, Optimize Consulting, Inc.
  • Rajiv Anand, Co-Founder and CEO,
  • Teresa Swinton, Founder & Director, Paradigm Human Performance Ltd.
  • Karen Priestman, Human Factors Lead, Paradigm Human Performance Ltd.
Pre Conference Workshops - Monday, October 21, 2019

Conference Day One - Tuesday, October 22, 2019

Conference Day Two - Wednesday, October 23, 2019

Focus Day - Thursday, October 24 2019

Please fill in your name and email to receive the Conference Agenda of this event.


The Old Mill, Toronto
21 Old Mill Road, M8X 1G5
Toronto, ON

A small block of rooms is reserved at a reduced rate of $219 CDN. Please contact The Old Mill at 416-236-2641 and mention the IQPC Operational Excellence conference to receive the reduced rate.

Please Note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies.
Event details
Organizer : IQEU
Event type : Conference
Reference : ASDE-21552