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Past event: Artificial intelligence for Customer Experience Conference

Unleash the ultimate customer value through mobilising AI and rethinking innovation

Capital invested in AI is continuing to grow steadily. Data is growing exponentially and connectivity is expanding at a previously unimaginable scale, allowing us new opportunities for value creation. However, businesses are becoming more aware of the risks associated with AI investment and are more demanding of quick ROI in order to secure funding for upcoming projects.

The AI for CX Forum is the only platform for senior digital transformation leaders in the cross-industry market that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true omnichannel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.

What Will You Learn?

  • Set up a sustainable AI eco-system which will allow you to reap benefits in the long run with minimal input and maximal output
  • Discover where to integrate AI into your CX strategy to get the biggest returns for your customers and your investment
  • Identify and shape your customers' needs to ensure that you are at the forefront of your industry's CX transformation


Network with cross-industry decision-makers in:
  • Customer Experience
  • Customer Innovation and Customer Channels
  • Digital Transformation
  • Customer Insights and Analytics

2019 Chairman

  • Andy Wilkins, CEO & Co-Founder of vision4health, BE Advisory

2019 Speakers

  • Francois Bourquin, Chief Digital Officer, Orange
  • James Brindley-Raynes, Sr. Global Product Manager, Contact Centre Solutions, HSBC
  • Richard Davies, Chief Operating Officer, Revolut
  • Yuval Dvir, Head of Online International Partnerships, Google
  • Francesco Federico, Executive Director, EMEA Digital Marketing, JLL
  • Chanice Henry, Editor-in-Chief, CX Network
  • Brian Hodgdon, Head of Customer Experience Insight & Innovation, Dropbox
  • Martin Kurze, Director, Research & Innovation, T-Labs, Deutsche Telekom
  • Sean McMahon, Head of CRM & Customer Contact, Belron International
  • Mila Milenkovic, Head of Digital Innovation & Applications, Telekom Srbja
  • Dr. Nicola Millard, Head of Customer Insight & Futurology, BT
  • Jacqueline Mundkur, Sr. Advisor - Consumer & Retail, Customer Engagement Specialist, Transaction Square
  • Charles Radclyffe, Head of AI, Fidelity International
  • Harriet Rees, Head of Data Science, Starling Bank
  • Ansi Rona-Bayildiran, Director, Tinderbox Technologies
  • Ellen Ward, Delivery Manager, AI & Virtual Assistant, Versus Arthritis
  • Dmitry Aksenov, CEO, DigitalGenius
  • Chris Kellner, VP Sales & Partnerships, DigitalGenius

2019 Workshop Leader

  • Martin Hill-Wilson, Founder, Brainfood Consulting
Workshop Day: 12 November 2019
Main Conference: 13 - 14 November

Please fill in your name and email to receive the Conference Agenda of this event.


Hilton London Olympia
380 Kensington High St, Kensington, W14 8NL
London, UK
Phone: +44-207-603-3333

AccommodationPlease use the link below to book your

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Event details
Organizer : IQEU
Event type : Conference
Reference : ASDE-21600