This course contains the following options (see topics tab for more information)
- VeriSM Foundation
- VeriSM Essentials
- VeriSM Plus
VeriSM Foundation
The fully accredited
VeriSM Foundation course introduces
VeriSM, gives a clear understanding of services and service management and the
VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services.
Course Content:
22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
Includes video tutorials, study guides and quizzes
Study duration: 14 hours
Course Pre-requisites:
This course does not require any existing knowledge VeriSM
Exam Details:
40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the
VeriSM Foundation course before requesting their exam voucher.
VeriSM Essentials
The fully accredited VeriSMEssentials course will give a basic understanding of service management, culture and organisational structure using the
VeriSM model.
The
VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become
VeriSM Foundation certified.
Course Content:
- 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
- Includes video tutorials, study guides and quizzes
- Study duration: 7 hours
Course Pre-requisites:
This course does not require any existing knowledge VeriSM
Exam Details:
20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the
VeriSM Essentials course before requesting their exam voucher.
VeriSM Plus
The fully accredited
VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.)
The
VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.
Course Content:
- 18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies
- Includes video tutorials, study guides and quizzes
- Study duration: 7 hours
Course Pre-requisites:
VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)
Exam Details:
20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Plus course and hold the pre-requisite certificate before requesting their exam voucher.
