VeriSM eLearning

- eLearning

This course contains the following options (see topics tab for more information)

  • VeriSM Foundation
  • VeriSM Essentials
  • VeriSM Plus

VeriSM Foundation

The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services.

Course Content:
22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
Includes video tutorials, study guides and quizzes
Study duration: 14 hours

Course Pre-requisites:
This course does not require any existing knowledge VeriSM

Exam Details:
40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.

VeriSM Essentials

The fully accredited VeriSMEssentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course Content:
  • 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
  • Includes video tutorials, study guides and quizzes
  • Study duration: 7 hours

Course Pre-requisites:
This course does not require any existing knowledge VeriSM

Exam Details:
20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.

VeriSM Plus

The fully accredited VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.)

The VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.

Course Content:
  • 18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies
  • Includes video tutorials, study guides and quizzes
  • Study duration: 7 hours

Course Pre-requisites:
VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

Exam Details:
20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Plus course and hold the pre-requisite certificate before requesting their exam voucher.

Lessons in VeriSM Foundation

  • Lesson 1: Organizational context & governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Adapting the VeriSM Model
  • Lesson 14: Progressive practices Agile
  • Lesson 15: Progressive practices DevOps and SIAM
  • Lesson 16: Progressive practices Lean Shift Left
  • Lesson 17: Progressive practices CXUX Continuous Delivery
  • Lesson 18: Innovative Technologies- Part 1
  • Lesson 19: Innovative Technologies- Part 2
  • Lesson 20: Innovative Technologies- Part 3
  • Lesson 21: Getting Started Lesson
  • Lesson 22: Exam Preparation

Lessons in VeriSM Essentials

  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Exam Preparation

Lessons in VeriSM Plus

  • Lesson 1: Digital transformation            
  • Lesson 2: Organizational structure
  • Lesson 3: Teams
  • Lesson 4: Introduction to the VeriSM model
  • Lesson 5: The VeriSM Model Part 1 Define
  • Lesson 6: The VeriSM Model Part 2 Produce
  • Lesson 7: The VeriSM Model Part 3 Provide
  • Lesson 8: The VeriSM Model Part 4 Respond
  • Lesson 9: Adapting the VeriSM Model
  • Lesson 10: Progressive practices Agile
  • Lesson 11: Progressive practices DevOps & SIAM
  • Lesson 12: Progressive practices Lean Shift Left
  • Lesson 13: Progressive practices CXUX Continuous Delivery
  • Lesson 14: Innovative Technologies - Part 1
  • Lesson 15: Innovative Technologies - Part 2
  • Lesson 16: Innovative Technologies - Part 3
  • Lesson 17: Getting Started
  • Lesson 18: Exam Preparation