This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization
There are 26 lessons in total, with integrated questions and animations.
Course duration is 12 hours
Prerequisites:
None.
Exam details:
40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.
Suitable for:
ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.
Course Content:
- Module 1: Key Concepts of Service Management
- Module 2: The Guiding Principles of
- Module 3: Service Management and Value
- Module 4: ITIL Practices Introduction
- Module 5: ITIL Practices Deep Dive
- Module 6: Course Recap and Exam Preparation
