ITIL 4 Foundation

eLearning

This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization

There are 26 lessons in total, with integrated questions and animations.

Course duration is 12 hours

Prerequisites:
None.

Exam details:
40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.

Suitable for:
ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Course Content:

  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of  
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation