CDS builds on the concepts introduced in ITIL 4 Foundation
. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services. Course duration
18 hours Course license
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses Exam Details
Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Who it's for..
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others
- Module 1 - SVS Key Concepts and Challenges
- Module 2 – Value Streams for New Services
- Module 3 – Value Streams for User Support
- Module 4 – Know how to Create, Deliver and Support Services
- Module 5 – Course Recap and Exam Preparation