Past event: CCW Europe 2023 Summit

The #1 European event series for progressive contact centre, CX and digital service leaders   

2023 is the year to be the disruptor, not the disrupted. This October, the CCW Europe Summit returns to bring you insights from businesses at the leading edge of customer engagement, from early use cases in generative AI to unreleased industry research. Over the course of the 3-day summit, we will be taking CCW to a whole new level with Europe's first and only cross-industry Customer Management Disrupt-a-Thon, a lavish awards ceremony, new learning formats, 100+ new expert speakers and a deeper-dive lens on the 'how' of customer excellence.

Join us to build invaluable relationships with your industry peers and hear the latest and greatest implementation strategies to diversify in the face of competition, hyper-accelerate efficiencies and harness the limitless power of automation and AI to solve complex customer and business needs once and for all.

The European flagship of the LARGEST global customer contact event series

• 450+ Attendees
• 120 Expert Speakers
• 10 Hours of Networking
• 27 Hours of Learning

Unique Experiences for 2023

• The Disrupt-a-Thon - Tackle some of the industry's most pressing CX challenges. Through design thinking and teamwork, engage in deep dive collaborative exercises, to discover innovative new approaches.
• The Start-Up Forum - Cut through the unique customer challenges of a scaling business and see what the contact centre of the future could look like in the expo hall.
• The Awards Ceremony - Celebrate excellence with us at the A'DAM Tower, as we award the best and brightest from the Disrupt-a-Thon in a night of celebration and networking with industry leaders and influencers.
• The 'What Went Wrong?' Stream - Join us for some candid conversations to empower you with the knowledge of the considerations, pitfalls and roadblocks to consider on your journey – and how to overcome them

Join the CCW Europe Summit for an immersive 3 days featuring carefully tailored sessions including:

• Thought-Leading Presentations
• Interactive Workshops
• Demo-Drives demonstrating tech from the eyes of your agents
• Learn from your peers with interactive discussion groups
• Mingle and learn more with formal and informal networking
• Grasp the latest technologies and solutions with key solution providers

Why CCW Europe?

• Join the European flagship of the largest Global Customer Contact Event Series!
• With the industry's top and most cutting edge solution providers, combined with the industry's most innovative thought leaders - there is no better place than CCW Europe to ensure you're delivering outstanding CX in this fast-paced era.
• With over 100+ European customer management experts, 450+ industry attendees and 3 days of unparalleled insights - we're thrilled to be back in Amsterdam for the 5th flagship summit!