Uniting the UK's most innovative and forward-thinking customer management professionals
Customer management leaders in the UK stand at a crossroad of necessity and opportunity. With a landscape marked by mounting employment costs, expansive pools of English-speaking workforces nearshore and offshore, and a liberal regulatory approach to implementing AI: the stage is set for a transformative leap into the future.
UK consumers are demanding support that transcends efficiency, requiring us all to deliver an experience that resonates with desires for inclusivity, quality, value and simplicity. There are multiple layers of complexity to navigate with the aforementioned as well as regional and industry specific customer metrics, frameworks and cultural nuances to adhere to.
But with the formidable advantage of regional autonomy, a community hungry for innovation, and some of the leading minds in the continent spearheading the latest and greatest case studies here in the UK, there's no longer an option to be paralysed by risk of transformative change. It's time to take advantage of the opportunity and take action.
What To Expect: The CCW Europe Experience
Engage, Interact and Learn!
Join the
CCW UK Summit for an immersive 3 days featuring carefully tailored sessions including:
- Thought-Leading Presentations
- Interactive Workshops
- Demo-Drives demonstrating tech from the eyes of your agents
- Learn from your peers with interactive discussion groups
- Mingle and learn more with formal and informal networking
- Grasp the latest technologies and solutions with key solution providers
Why the CCW UK Summit?
Join us at 2024's
CCW UK Summit at the iconic Tottenham Hotspur Stadium, London.
With the industry's top and most cutting edge solution providers, combined with the industry's most innovative thought leaders - there is no better place than
CCW Europe to ensure you're delivering outstanding CX in this fast-paced era.
This dynamic gathering and fully immersive learning and networking experience will share insight to elevate customer strategies and empower the community to be at the forefront of customer-centric transformation
2024 Confirmed Speakers Include
- Lord Sebastian Coe CH, KBE, British Olympic Track Athlete, Politician and President of the World Governing Body for Athletics, World Athletics Association
- Claudia Nicholls-Magielsen, Chief Customer Officer, Simplyhealth & Denplan
- Tom Rainsford, Chief Marketing Officer, Beavertown Brewery
- Zoe Spurgeon, Vice President Operations, SmartestEnergy
- Mia Manson-Bishop, Member Experience and Membership Director, David Lloyd Clubs
- Dan Eddie, Director of Customer Service, Simplyhealth & Denplan
- Francesca Rea, Director of Customer Operations, NewDay
- Imran Patel, Director, Home Service, Sky
- Leon Ellerton, Client Delivery & Customer Experience Director, Experian
- Shane Williams, Commercial Director, Gravity Active Entertainment
- Abby Etoe, Contact Centre Director, Norwegian Cruise Line
- Jo Mayes, Director of Customer Services, Business Stream
- Jonathan George, Director of Contact Centre Operations, Holland & Barrett
- Yawar Choudhry, Head of Client Services Proposition, Legal & General
- Olive Perrins, Head of TV Service, Sky
- Tiggy Thompson, Head of Supporter Experience, Tottenham Hotspur Football Club
- Graeme Mushet, Head of Express Motor Claims, Zurich
Please fill in your name and email to receive the Summit Agenda of this event.
