Past event: CRM for Government

On January 21, 2009, President Obama issued the White House Open Government Initiative aiming to provide American citizens an unprecedented level of government accessibility and transparency. Since then, the Office of Management and Budget (OMB), in collaboration with the Federal Chief Technology Officer, have launched many programs promoting the President’s directive. Members of the Open Government Working Group, DATA.GOV, CIO Council, and other related group as well as industry all play a key factor in enabling constituents a better understanding of their government.

we presents our first ever Constituent Relationship Management for Government that will cover both the CRM needs of Federal Agencies as well as successful case studies and industry solutions. This program will cover:

• A deep dive on the various CRM relationships: government to public, government to government, government to business, government to employee
• Standing up your CRM system: Costs, Benefits, Components, and Execution
• Focus on the various Federal transparency projects and their intersection with industry

Ensure that you are with the leaders that will change the face of Government CRM systems nationwide.

In-Depth Discussions will Focus on:

• Modernizing legacy Systems: Maximizing returns on technology investments
• Data accessibility: Allowing for real-time availability to agencies at the county, state, and federal levels
• Smart investments: Ensuring cost reduction, operational efficiency improvements, and lower future expenditures
• Data integration: Understanding time-saving methods to reduce this pain point
• Case studies: How some agencies are leveraging technology to better service their constituents

Highlights and Features:

• Understand public sector CRM issues directly from Federal Agency officials
• Second-to-none exposure to government and military leaders with the latest technologies within the industry
• Intentionally limited attendance to provide an intimate exchange environment
• “Doing More With Less” — Topics focus on this unprecedented environment of constrained resources with powerful IT tools
• Keep up-to-date with the latest updated on legacy software systems
• Maximize the efficiency of existing IT infrastructures to meet the evolving ever-changing public policy and security mandates
• Unique exchange opportunity featuring leaders in government IT and IT solution providers

Speakers

• Luwanda Jones, Executive Director, IT Acquisition Strategy, Department of Veterans Affairs
• Delores Barber, Deputy Chief FOIA Officer, Privacy Office, Department of Homeland Security
• Dennis Alvord, Executive Director, BusinessUSA
• Melanie Pustay, Director, Office of Information Policy, Department of Justice
• Patrick Lacefield, Director of Public Information, Montgomery County Council
• LTC William Saxon, Division Chief/Program Manager, ARFORGEN, US Army

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The conference agenda is available as PDF under downloads.

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