Past event: Customer Experience Management in Telecoms Global Summit 2016

Speakers

• Mehmet Ali Akarca, CEO Corporate Business, Turk Telekom
• Flavio Lang, CEO, TIM Fiber
• Erim Taylanlar, CEO, Ncell
• Fernando Straminsky, Regional VP Customer Experience, DIRECTV PanAmericana
• Markus Eberhard, SVP Online & Cross-Channel Support, Swisscom
• Carlos Graham, VP Customer Experience, ETB
• Sachin Kumar Das, VP Customer Service Mobility Operations, Aircel
• Natawat Saigosoom, Deputy Director Customer Intelligence and Insight, True Corporation
• Thorleif Hallund, Director Of Customer Experience, Telenor Denmark
• Rudy Dalimunthe, Head of Customer Experience, Indosat
• Stephen Essien, Director Customer Operations, Tigo Ghana
• Ignacio Muraira, IT Director/Chief Information Officer, Cablecom
• Yigit Berktash, Chief Technology Officer, Bakcell
• Jacqueline Furentes, VP Business Customer Experience, Globe Telecom
• Will Gibson, VP Retail, Cable & Wireless Communications
• Amanda Hutton, VP Customer Experience & Delivery, Optus
• Onno Hoffman, VP New Products and Services, Deutsche Telekom
• Lars Gudbrandsson, Vice President - Customer Channels, Telia
• Bas Wolfs, Global Director Omnichannel Distribution, Telenor Group
• Fahida Saib, Chief Client Services Officer, Internet Solutions
• Rubaba Dowla, Chief Service Officer, Airtel
• Carlos Zuniga, Director Customer Operations LATAM, Millicom
• Susan Wakefield, Customer Experience Director, Sky Italia
• Henriette Jehnert, VP Customer Experience IVR & Omnichannel, Deutsche Telekom
• Stijn Martens, CMO, Mobile Vikings
• Luka Baranovic, Director, E2E Customer Experience, Hrvatski Telecom
• Vit Subert, Business Division Director, O2 Czech Republic
• Jorge Mascarenhas, Head of Customer Experience, Telefonica UK
• Saida Guliyeva, Customer Relations Director, Azerfon
• Fiipa Henriques, Director Customer Care and Continuous Improvement, ZAP
• Jeremy Curtin, Director of Digital, Telenet
• Jackie Ronson, Director of eService, EE
• Johann Schradt, Director Customer Experience Assurance, du
• Andri Wibawanto, VP Customer Care Management, Telkomsel
• Urmil Gohil, Director Customer Care & Direct Channels, Smart Mobile
• Jean-Marc Balquet, Customer Analytics Director, Orange
• Jan Heyens, Director Retail Transformation, Mobistar
• Herbert Schoeberl, Director Digital, Telenor Serbia
• Gary Trehair, Executive Head: Self Service and User Experience, Vodacom
• Stefano Fiorentino, Customer Marketing Director - Retention, Reward & Engagement, Sky Italia
• Hany Mokhtar, Customer Experience Director, Zain KSA
• Mohammad Karim, Customer Experience Executive, Zong
• Neel Dayal, Director of Digital Service & Support, Rogers Communications

Chairperson

• Melissa Harris, CEO, Telecom Training Corporation
• Emma Mohr-McClune, Principal Analyst, Current Analysis

Register at ASDEvents and receive 15% discount.

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Pre-Conference Workshop Day: Monday 25th January

• Workshop A - Discover how to inspire employee engagement and gain company-wide buy-in to build a truly customer focused culture
• Workshop B - Exploring how to govern your CEM programme to deliver a consistently positive customer experience in the long term
• Workshop C - Determine how to digitally transform your organisation to enhance your customers’ experience

Conference Day One: Tuesday 26th January

• Including Morning & Afternoon Network Refreshments, Networking Lunch

Conference Day Two: Wednesday 27th January

• Including Morning & Afternoon Network Refreshments, Networking Lunch

The agenda is available as PDF under downloads at the right side of the page.

Register at ASDEvents and receive 15% discount.

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Venue

The venue is not yet available for this event.
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Venue & Accommodation

Park Plaza Victoria
239 Vauxhall Bridge Road, London,
SW1V 1EQ, United Kingdom
Website:  http://www.parkplaza.co.uk/london-hotel-gb-sw1v-1eq/gbvictor
Phone: 0844 415 6750

Accommodation
The Park Plaza Victoria
239 Vauxhall Bridge Road, London, SW1V 1EQ, United Kingdom
Bed & Breakfast @ £169.00 excluding VAT  
There is limited availability, please ensure you request accommodation before the 1st January to ensure you receive this rate.

The Grosvenor Hotel
101 Buckingham Palace Road London SW1W 0SJ
Bed & Breakfast @ £185.00 including VAT
There is limited availability, please ensure you request accommodation before the 1st January, to ensure you receive this rate.

Note: Travel and accommodation is not included in the registration fee. However a number of discounted bedrooms have been reserved at two recommended hotels nearby on the  25th and 26th January.

Register at ASDEvents and receive 15% discount.