Past event: Customer Experience Management in Telecoms Global Summit
This event has already taken place.
This page shows historical information on the Customer Experience Management in Telecoms Global Summit, held on January 23-26, 2017 in London,
United Kingdom
The new edition of this event is not yet available.
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Master digital transformation to embrace evolving customer demands
Customer demands are constantly evolving and will not slow down.
To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.
CEM Global addresses pertinent challenges for B2B and B2C at the QEII Conference Centre in London on 23rd-26th January 2017 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue:
Digital Transformation: Master technology and online experiences to design processes, products and services that will satisfy ever-evolving customer demands
Customer-Centricity: Appreciate the customer journey at all touch points to optimize the customer experience
Data Analytics and Customer Measurements: Measure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet
Organisational Culture: Tailor products to customer needs through a cohesive operational framework and mature customer-centric culture
Highlights from Customer Experience Management in Telecoms Global Summit
Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.
"The event was hugely valuable - meeting such a broad array of companies, suppliers and vendors from all over the world and all aspects of the telecoms industry... " Customer Experience Consultant, Vodafone UK
"It's a mandatory annual event!" Head of Customer Experience Program, SFR
"This conference has exceeded all my expectations. The preparation and the conference management were awesome... " Head of Customer Care Consumer, Vodafone Egypt
Register at ASDEvents and receive 15% discount.
2017 Speakers
Abdulmajid Al Rashoudi, Chief Customer Care Officer, Zain KSA
Rod Coleman, European Director, Customer Experience, Liberty Global
Henriette Jehnert, VP, Customer Experience Omnichannel & IVR, Deutsche Telekom
Ideshini Naidoo, Chief Customer Care Officer, MTN Group
Nick Clark, Head of Transformation, TalkTalk
Ashley Cook, Director, Customer Care, Three
Yan Wang, Director, Customer Experience Strategy, Rogers Communications
Lisa Harrington, Chief Customer Officer, BT Group
Jim MacDonald, Chief Marketing Officer, UXP Systems
Sachin Das, VP, Customer Service Mobility Operations, Aircel
Mert Basar, Chief Marketing Officer, Turk Telekom
Paul Morrissey, Big Data Analytics & Customer Experience, TM Forum
Michael Havas, Director, Customer Service & Sales, Telefonica
B2C Masterclass Day: Voice of the Customer & Billing
B2B Masterclass Day: Data analytics & Voice of the Customer
The agenda is available as PDF under downloads at the right side of the page.
Register at ASDEvents and receive 15% discount.
Venue
The venue is not yet available for this event. Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
Queen Elisabeth II Center Broad Sanctuary London SW1P 3EE United Kingdom Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
