Past event: European SSOW 2017

Shared Services and Outsourcing Week

Redefining Business Services for the Smart and Automated Business Environment

With sleek end-to-end processes, digital transformation and business critical insight defining today's business strategies, many shared services leaders find themselves rapidly moving into uncharted territory.

Although challenging, the smart and automated business environment provides immense opportunities for shared services that have a plan and know how to manage that transformation.

SS&O Week Europe 2017 is where you will discover new ideas, trends and technologies that will transform yor shared services centre while keeping an eye on the fundamentals that have built Shared Services into the multi billion-dollar industry it is today!


Key Topics To Be Addressed in 2017 Include:

  • Transitioning from a transactional to value-adding shared service centre
  • Deploying Automation and Robotics to increase productivity and eliminate errors
  • Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements
  • Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC
  • Leadership: Developing your leadership skills to lead your team through change!
  • Accelerating change, leapfrogging forward in the SSC journey


Top Reasons to Attend

  • Discover Inspiring Leadership - With over 75% new speakers from Shared Services and GBS all over the world, SSO Week Europe truly is the place to find out what's cutting-edge within SSO
  • Completely Unbiased Advice - Starting last year SSOW is the only event in the market guaranteed to give you completely unbiased advice with our No Sales Pitches on Stage policy!
  • Forge New Connections - With over 600 attendees from blue-chip companies; our drinks receptions, awards night and speedy networking are the perfect place for you to connect with colleagues old and new
  • Tailored Advice just for you: - There are multiple small group or one-to-one sessions sprinkled throughout SSOW meaning that you can get expert advice on the exact problems your facing as part of your conference package
  • Celebrate Success! - There's a lot to be proud of and the 2016 SS&O Week Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers
  • Grow Your Business - SSO Week showcases some the most cutting edge technology and service providers in the SSO community, therefore it is THE place for SSCs to view and select potential tech investments.


Did You Know?

  • 28% of the total practitioners attending SS&O Week consider Improved Skill Sets to be helping them deliver more ''value adding'' services
  • 67% define value adding service based on its impact on a business unit's output targets (strategic impact)
  • 48% believe the key benefit to Global business services is Global process ownership
  • 50% of attendees consider GBS has helped with change across processes/ implement technologies more easily
  • The key priority of 58% of the attendees in Dublin is providing more Business intelligence in support of customers requirements
  • 68% of the audience believe they are on the ''Beginners knowledge'' stage with regards to Robotics Process Automation


Here's What Went Down in SS&O Week 2016!


Meet the Speakers

  • Marcel Angst, EVP Global Operations Finance and Admin, Swarovski
  • Bonnie Gust, VP, Shared Services Global Shared Services – EMEA & Asia, Asda Walmart
  • Cindy Gallagher, SVP, Global Shared Services Controller, Discovery Communications
  • Lars Holzer, Head of Global Shared Services, Thyssen Krupp
  • Philip Priest, SVP GBS, Smith & Nephew
  • Martin Ford, Futurist, New York Times Bestselling Author,, Speaker and Silicon Valley Entrepreneur
  • Daniel Dornbusch, SVP, BASF Services Europe
  • Rob Cowan, Vice President - Enterprise & Technology Solutions, Unilever
  • Edwin Bennaars, General Manager, Head of Shared Services Europe, Arcelor Mittal
  • Marcin Nowakowski, Chief Financial Officer, BNP Paribas Securities Services
  • Helen Emmett, Head of the UK and EMEA Shared Service Centre, Experian
  • Michelle Whitfield, Vice President, Global Payroll Operations, Honeywell
  • Stephan Rabier, Head of Extended Workforce Solutions EMEA, Google
  • Carlo Peretti, Director Global Business Services, Delphi
  • Fraser Kirk, VP Global HR Shared Services, Brambles
  • Andrew Jackson, Head of Global Shared Services, Anglo American
  • Peter Hammerli, Head of Global Services Delivery, Swiss Re
  • Tibor Nagy, EMEA Finance, CFO – Continental European Accounting Centres, AIG
  • Ipek Ozsuer, Vice President, Global Head of Business Intelligence and Analytics, Bayer Business Services GmbH
  • Jean-Claude De Vera, VP GBS, Lafarge Holcim
  • Alexandre Alves, Former VP GBS, Kraft Heinz
  • Emma France, Global Process Owner R2R, Astra Zeneca
  • Anup Singh, Senior General Manager, Shared Services, Maersk Oil
  • Simon Woodlock, Regional Director of Operational Finance, Dentsu Aegis
  • Tim Major, Head of Global Twitter Support Centre, Twitter
  • Loretta Smith, Global Head of HR Transformation and Services, Pladis Global
  • Mike Stops, Group Director Service Centres, NSG
  • Dean Smith, Global Head of Shared Services & Solutions, Finance Operations, Zurich Insurance
  • Jeremy Orr, Head of SAP Services, Centrica
  • Rohit Nath, VP Global Head of Finance Operations, Cargill
  • Joanne Gavigan, Director, Global Process Owner, Account to Report, Unisys
  • Simona Simion-Popescu, BSO Director, Coca Cola Hellenic
  • Nigel Coffey, VP Head of EU GBS, Shire Pharmaceuticals
  • Wojciech Karpinsky, Head of Business Service Centre Europe, Amway
  • Pierre-Yves Busquin, Managing Director Global Finance Transformation, Fedex
  • Andreas Mayer, Head of Global HR Shared Services, Teva Pharmaceuticals
  • Jan Nikus, Program Director – Group Shared Services, Eltel Networks
  • Andre Faust, Director Global Service Centre Kraków, HR Service, UPM
  • Christopher Stolz, IT Team Lead, Swiss Life
  • Michel Karam, International Head of Shared Services, WPP
  • Andy Green, Global Design and Delivery P2P, Walmart
  • Lee Brittain, Director Shared Services, Sodexo
  • Helen Boyd, Global Purchase to Pay Lead, Dropbox
  • Markus Hausheer, Head, GBS Strategic Execution & Change, Credit Suisse
  • Sebastian Drzewiecki, Head of Business Service Centre, GSK
  • Julie Fenton, Controller, Global Finance Service Centre, Strategy & Control, Rolls Royce
  • Irfan Ali, Robotics Process Automation Lead, Bosch
  • Charles Scott, Managing Director, Commercial and Shared Services, Action for Children
  • Daniel Broekhuizen, Director, Accounting, Treasury, Tax and Audit, Toyota Motor Europe
  • Jamie Davies, Finance Shared Services Manager, Computacenter
  • Rob McDonald, Senior Finance Leader, Global Process Ownership Team, BT
  • Bobby Abrahams, Executive Vice President, Global Head of Finance SSCs, Vodafone
  • Paul Bryanhill, Head of Shared Services, Lloyd’s Register
  • Mark Burrows, Group Head of Shared Services, Amec Foster Wheeler
  • Irina Chernousenko, Former, Director, Shared Services Transformation, Coca-Cola Services
  • George Connell, Vice President of Strategy - Finance Operations, Shell
  • John Dickens, Head of Finance Operations, British Gas
  • Julie Harbert, Senior Vice President, Head of GBS and Shared Services Transformation, Royal Philips
  • Ian Herbert, Centre for Global Sourcing and Services, Loughborough University
  • Andrew Parris, Director of Shared Services, Tarmac
  • Rakesh Sangani, Managing Partner, Finance Transformation, Shared Services and Outsourcing, Proservartner
  • Ehsan Shammasi, Head-HR Shared Services, Al Tayer Group
  • Phil Whelan, Head of Strategy & Process Management – Global Business Services, BP
  • Mihir Shukla, Chief Executive Officer, Automation Anywhere
  • Tobias Sebastian Unger, Head of Organizational Development and Strategic Projects, Siemens
  • Alexander von Thielmann, SVP Shared Services, Siemens
  • Guy Mercier, Senior Executive Vice-President, Head of Global Services Strategy & Delivery, Solvay Business Services
  • Chris Gunning, Global Shared Services Finance Operations Lead, VimpelCom
  • Ankur Kothari, Chief Revenue Officer, Automation Anywhere
  • Adam Devine, Vice President, Product Marketing & Strategic Partnerships, WorkFusion
  • Paul Donaldson, Advisor and Practice Lead Robotics Process Automation, Alsbridge
  • Andreas Knopf, Partner, BPI Business Process Integration
  • Michael van der Steen, Global Process Owner, O2C, Akzo Nobel
  • Christopher Hanley, Senior Solution Consultant, Adra
  • Viji Varghese, Head - Business Excellence & COE Head - Robotic Process Automation, ANZ
  • Gary Critchley, Head of UK Shared Services, National Grid
  • Gary Carter, Head, Centre of Excellence EMEA Planning & Execution, Credit Suisse
  • Wayne Butterfield, Director of AI Automation, ISG
  • Steve Bill, Managing Director UK, IPSoft
  • Parit Patel, Senior Solutions Architect, IPSoft
  • Ferhan Gunen, Head Of Service Delivery Management in Technology Shared Services, Vodafone
  • Kirsty Bright, Senior Mgr, Cognitive & Robotics Programmes in Technology Shared Services, Vodafone

Please fill in your name and email to receive the conference agenda of this event.


Pre Conference Site Tour Day - Monday 15th May 2017
  • ITV Shared Services Site Tour
  • Sodexo Shared Service Site Tour
Pre-Conference Workshops - Tuesday 16th May 2017
  • Workshops A-G
Main Conference Day One - Tuesday 16th May 2017
  • Including: Afternoon Networking Break
Main Conference Day Two - Wednesday 17th May 2017
  • Including: Morning & Afternoon Networking Break, Main Lunch and Digital Visionaries Lunch
Main Conference Day Three - Thursday 18th May 2017
  • Including: Morning Coffee and Networking Break

The detailed agenda is available as PDF under downloads at the right side of the page.

Venue

The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.

Venue

Event City, Manchester
Phoenix Way, Stretford
Manchester, M41 7TB

Accommodation
More information to follow...

Please note:
We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : IQEU
Event type : Conference
Reference : ASDE-15901