SSOW | Shared services and Outsourcing Week 2024

Celebrating 24 Years With the Business Services Industry

The Year of Breaking Through: Embedding Purpose and Trust, Navigating AI Revolution & Delivering Value With Sustainabiliy

Welcome to the 24th Annual Shared Services & Outsourcing Week Europe 2024! Celebrating 24 years of innovation, SSOW Europe stands tall as the premier event in the Business Services community. As the longest-running and most esteemed gathering, it hosts an array of expert practitioners who share insights to inspire transformation and elevate your Business Services capabilities.

In the dynamic landscape of shared services, the past two decades have witnessed remarkable evolution-from outsourcing to GBS, embracing automation and digital transformation. The last three years, marked by unprecedented challenges, saw the industry not just adapt but thrive. Remote work, once inconceivable, became a reality without compromising productivity. This transformation catapulted shared services into a vital pillar of corporate strategy, accelerating the industry's digitalization journey.

As we gaze into 2024, GBS organizations are ushering in a new era. It's about elevating the people strategy, infusing purpose and trust, navigating the realms of AI and Generative AI, and fortifying sustainability as a core value. Join us on this transformative journey, where innovation meets purpose, and where your GBS excellence truly takes flight.

Made By The Industry For The Industry

• 600+ experts in attendance
• 90+ world class speakers
• 200+ leading brands
• 7 award categories

Unique And Tailored Learning Opportunities For Every Leadership Role In Your Gbs & Shared Services Organisation

GBS Leaders

• Understanding the key implications of current macroeconomics on the future of GBS
• Benchmarking with industry leaders who are redefining the GBS Operating Model
• Understanding the new imperatives of Purpose Based Employee Value Proposition
• Following last year’s success, SSON and EY’s GBS Leaders Exchange Club continues provide exclusive opportunities that’s only open to GBS Leaders for strategic networking and learning

GPOs

• Dedicated O2C Focus Day Summit for Order-to-Cash Leaders to learn and benchmark with industry peers
• Dedicated P2P Focus Day Summit for Procure-to-Pay Leaders to learn and benchmark with industry peers
• Dedicated R2R Workshop for Record-to-Report Leaders to draw practical and actional insights
• GPO Leaders can also join dedicated Interactive Discussion Group to join like-minded peers

Functional Heads

• Dedicated finance transformation track to delve into new priorities in finance shared services
• Brand New HR Shared Services Focus Day providing best practices for HRSS Leaders
• An additional dedicated HR transformation track to add even more case studies and value for you!
• Join Innovation and Value Creation themed tracks to hear new and different ways of delivering value to the business

Strategy & Transformation Heads

• Hearing the most relevant GBS transformation case studies to finetune your transformation strategies
• Understanding the depth of people, process and technology challenges to drive meaningful change in your oganisation
• Provide a transformation roadmap for your journey
• Understanding the new decision factors around location strategies, captive vs. outsourcing model and exploring the best approach for you

Digital Transformation & Automation Leaders

• Dedicated tracks showcasing Intelligent Automation & Digital Transformation case studies
• Automation & Digitalization themed Interactive Discussion Groups offering best opportunities to get together with like-minded digital, automation and data leaders for new ideas, techniques and solutions
• Preparing and getting ready for value creation through intelligence, insights and data
• Leapfrogging your digital services to the next level through ERP transformation, BPM & Intelligent Automation As-A-Service

Service, Operations & Site Leaders

• Going back to basics when economic pressure is high: Focusing on service delivery, quality and value!
• Newly designed Services Expansion and Innovation track to explore new areas of services
• Walk away with essential tools, tactics and metrics from the newly designed Service Delivery, Operations & Management Interactive Discussion Groups & Workshops
• Employee, Customer & Stakeholder Experience themed tracks and workshops to highlight key areas to focus on