We are proud of our longstanding presence in the Canadian marketplace through our call centre summits and the strong CCW brand. Just as customer service and experience is ever-changing, we recognize the importance of evolving our products and brands to meet your needs. As such, we are excited to unveil our new CX Week Canada flagship event this fall. Growing from our contact centre roots, this expanded event encompasses the many different facets and functions involved in the design, communication and implementation of best-in-class customer experience. After all, superior experiences deliver competitive advantage.
A few key features of our reinvented CX Week Canada worth mentioning:
- Expanded content, spanning topics facing CX leaders, experience designers, marketers and contact centres
- Tracked approaches, allowing for more intimate, small group interaction and case study variety
- Special group discounts to include your broader team, touching all customer experience aspects
- Pre-conference CX Boot Camp for newer CX leaders to benchmark with longstanding industry leaders
- Site visits beyond the contact centre, featuring experience centres and innovation hubs to encourage out-of-the-box thinking We look forward to meeting you in Toronto this August!
Why CX Week?
CX Week Canada 2017 convenes Canadian customer experience leaders spanning industries to benchmark strategies to strengthen customer relationships and deliver competitive edge through differentiated experience delivery. Holistic experience execution is no longer a suggestion. It is a mandate. In order to stay ahead in the experience economy, you must meet your customers where they want, on their terms and deliver integrated, omni-channel, individualized and effortless experience.
Speakers
- Ashutosh Anil, Vice President, Customer Experience, Rise People
- Patrick Bach, Customer Experience & Service Design Leader, TD
- Vicki Benoit, Director, Customer Experience, Special Projects, Air Canada
- John Bardawill, Chairperson, Canadian Marketing Association, Customer Experience Council
- Bob Buiaroski, SVP Customer Experience, Manulife
- Charles Cantin, VP Customer Experience, Mirego
- Anthony Cioffi, Customer Experience Architect, Thinking Capital
- Steve Copeland, Director, Contact Centre - Canada, Just Energy
- Monika Curman, Program Manager, Customer Experience, BC Hydro
- Christopher Dingle, Senior Director, Customer Intelligence, Rogers Communications
- Christian Dufour, Executive Vice President, Individual Insurance and Financial Services, La Capitale Financial Group
- Eric Esguerra, Director, Customer Service and Operations, Miele Canada
- Corby Fine, Vice President, Customer Intelligence & Digital Experience, Rogers Communications
- Tema Frank, Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock", Frank Reactions
- Jillian Gora, Director of Customer Experience, SoapBox
- Markus Grupp, Director, Digital Customer Experience, Indigo
- Erin Gray, National Director, Customer Experience, Revera Inc.
- Kelly Harper, Director of Customer Experience Learning, BMO Financial Group
- Adrienne Harris, SVP, Customer Experience Operations, Paradigm Quest
- Katherine Hayward, Vice President, Customer Experience Design, International Banking, Scotiabank
- Shannon Long, Supervisor, Customer Experience, Municipal Property Assessment Corporation
- Simon Lysnes, Director of Customer Experience, Hudson's Bay Company
- Dilip Nair, Senior Director, Customer Service, Aon Hewitt
- Andrew Pryse, Senior Director, Toronto Customer Contact Center, CIBC
- Roger Puglsey, Director, Service Excellence Programs, Oxford Properties Group
- Caleb Rubin, Head of Digital, go easy Ltd.
- Tessa Steenstra, Director of Customer Experience Design, Scotiabank
- Ann Tebo, VP, Product, Onist Technologies
- Kirsty Traill, VP Customer, Hootsuite
- Jose Vergara, Chief Customer Officer, McKesson Medical Imaging
- Christopher Watchorn, Director, Customer Service Network Effectiveness, Canada Post
- Jessica Weisz, Chief Customer Officer, SoapBox
- Christine Walker, Director of Customer Experience, Ceridian HCM
- Lisa Woznica, Vice President, Customer Experience, Wawanesa Insurance
- Dolly Konzelmann, President, Customer Service Professionals Network
- Tommy Minta, Digital Solution LeadG, Genesys
Advisory Board
- John Bardawill, Chairperson, Customer Experience Council, Canadian Marketing Association
- Patrick Bach, Customer Experience & Service Design Leader, TD
- Tema Frank, Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock", Frank Reactions
- Markus Grupp, Director, Digital Customer Experience, Indigo
- Adrienne Harris, SVP, Customer Experience Operations, Paradigm Quest
- Jose Vergara, Chief Customer Officer, McKesson Medical Imaging
- Jessica Weisz, Chief Customer Officer, SoapBox
Please fill in your name and email to receive the conference agenda of this event.
Pre-Conference Sessions - Monday August 21st
Conference Day One - Tuesday, August 22nd, 2017
Conference Day Two - Wednesday, August 23rd, 2017
Site Tours - Wednesday August 23rd, 2017 - Thursday August 24th, 2017
The agenda is available as PDF under downloads at the right side of the page.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
Hilton Toronto145 Richmond St W
Toronto ON M5H 2L2
Canada
Website:
http://www3.hilton.com/en/hotels/ontario/hilton-toronto-TORHIHH/index.htmlPhone: 416-869-3456
Located in downtown Toronto near entertainment, shopping and Union Station, Hilton Toronto is connected to the PATH system, the city’s downtown underground pedestrian walkway. The 17 miles of connecting tunnel ensures easy access around the city and the world’s largest underground shopping space, offering over 1,200 outlets.
Be at the center of the action when you stay at our downtown Hilton Toronto hotel. Adjacent to our hotel is the Four Seasons Center for Performing Arts, home to the Canadian Opera Company and the National Ballet of Canada. Walk a couple blocks to reach city hall and network while staying in the Financial District.
The special room rate of $259 CAD has been established to make your reservation process easy. Simply call 416-869-3456 and give the group name CX Week Canada no later than July 30, 2017. In addition the special rate has been extended to three days before and after the conference.
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
