Master digital transformation to embrace evolving customer demands
Customer demands are constantly evolving and will not slow down.
To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.
CEM Global addresses pertinent challenges for B2B and B2C in London on 30th January - 2nd February, 2018 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue through:
- Digital Transformation - Master technology and online experiences to design processes, products and services that will satisfy ever-evolving customer demands
- Customer-Centricity - Appreciate the customer journey at all touch points to optimize the customer experience
- Data Analytics and Customer Measurements - TMeasure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet
- Organisational Culture - Tailor products to customer needs through a cohesive operational framework and mature customer-centric culture
"Best in class conference organization!"
Senor Manager Development and Support, Bilzoo Broadband & Media
"The event was hugely valuable - meeting such a broad array of companies, suppliers and vendors from all over the world and all aspects of the telecoms industry... "
Customer Experience Consultant, Vodafone UK
"It's a mandatory annual event!"
Head of Customer Experience Program, SFR
"This conference has exceeded all my expectations. The preparation and the conference management were awesome... "
Head of Customer Care Consumer, Vodafone Egypt
Meet the Speakers
- Vesa Jaakkola, Director, Strategy & Service Design, Elisa
- Mustafa Ergen, Chief Technology Adviser, Turk Telekom
- Patricia Davison, Director Customer Experience Insights & Strategy, AT&T
- Tyler Hemmen, VP of Marketing EMEA, Level 3
- Deniz Demirci, Vice President, Deutsche Telekom
- Vaughn Van Bosch, Executive Head Customer Experience, Vodacom
- Estelle Levacher, Head of Customer Experience, Tesco Mobile
- Alvin Korkie, Chief Commercial Officer, MTC Namibia
- Erik Vercouteren, EVP Customer Experience, KPN
- Gary Norgate, Vice President Customer Experience, BT Group
- Andre Kriger, VP of Customer Care, Telefonica Brazil
- Jon Loshbaugh, Director of Customer Experience, CenturyLink
- Cahyadi Poernomo, Group Head of Growth & CVM, Indosat Ooredoo
- Camille Kiffer, Vice President - Consumer - Digital Channels and Business Transformation, Rogers Communications
- Luka Baranovic, Director, Customer Experience Management, Hrvatski Telekom
- Will Gibson, Director, RTC
- Abdulmajid al Rashoudi, Chief Customer Care Officer, Zain
- Gordon Littley, Managing Director, Customer Experience Practice, Verizon
- Ker Ling Yew, Vice President Group Centre of Operational Excellence, Singtel
- Jackie Ronson, Director of Digital, CRM & Insights, EE
- Madhu Dua, Vice President Marketing & Head Customer Lifecycle Value Management, Relaince Jio
- Gabriele Elia, Head of Open Innovation & Research, Telecom Italia
- Otis Tawanda Makahamadze, Chief Customer Experience Officer, Econet Wireless
- Alexandra Birtles, Head of Loyalty Strategy and Next Best Action, Talk Talk
- Claire de Selve, VP Customer Experience and Digital, Orange
- Justin Conry, Head of Transformation, Three
- Finbarr Joy, Board Technology Advisor, Lebara
- Fiona MacDonald, Senior Director, Product Development and Customer Experience, Level 3
- Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
- Imran Malik, Senior Director MS Delivery Management, du
- Stephen Blanchette, Founder, Leap-Q
- Rhona Bradshaw, VP, Customer Experience Transformation, Liberty Global
Please fill in your name and email to receive the conference agenda of this event.
Pre-Conference Workshop Day - Tuesday 30th January
Conference Day One - Wednesday 31st January
Conference Day Two - Thursday 1st February
Post-Conference Master Class - Friday 2nd February
The agenda is available as PDF under downloads at the right side of the page.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Who You Will Meet
Over 200+ expected attendees from job titles including:
- CMOs
- General Managers
- Vice Presidents of
- Customer Service
- Marketing Directors
- Heads of Customer Experience
- Heads of Customer Care
- Directors of Customer Service
- Directors of Call/Contact Centre
- Product Managers
- Heads of Service Management
- Heads of Customer
- Satisfaction
- Heads of Customer Operations
- Directors of CRM
- Directors of Customer
- Insight/Research
- Heads of User Experience
- Heads of Experience Design
- Directors of Customer
- Base Management
- Heads of Customer Analytics
- Brand Managers
Venue
Millennium Gloucester Hotel & Conference Centre4-18 Harrington Gardens
London SW7 4LH
United Kingdom
Website:
https://www.millenniumhotels.com/en/london/millennium-gloucester-hotel-london-kensington/Phone: +44 (0) 20 7373 6030
AccommodationTravel and accommodation are not included in the conference fee; however we have put together a HotelMap that displays discounted accommodation for hotels in the area near to Customer Experience Management in Telecoms Global Summit 2018. The map displays live availability and allows you to book directly with each hotel:
https://www.HotelMap.com/pro/M5S99Note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.
