What is CCW?
Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
Some of our confirmed speakers include:
- Barbara Corcoran, Best Selling Author, Business Mogul & Leading Shark on ABC’s “Shark Tank”
- Carol Brolley, President of Global, Business Service Operations, UPS
- Tom Karinshak, EVP of Customer Care, Comcast
- Janelle Sallenave, Head of Customer Support, North America, Uber
- Dylan Astle, Chief Operating Officer, DirectBuy
- Jason Bradshaw, Chief Customer Officer, Volkswagen Group Australia
- Kelli Durkin, VP Customer Service, Chewy.com
- Jeanne Bliss, President, Customer Bliss
- Shep Hyken, Chief Amazement Officer, Shepard Presentations LLC.
- and more!
The speakerslist is available under downloads at the right side of the page.
Please fill in your name and email to receive the conference agenda of this event.
Day One: Masterclasses and Site Tours- Monday, June 18, 2018
Day Two: Workshops and Site Tours - Tuesday, June 19, 2018
Day Three: Main Conference and Expo - Wednesday, June 20, 2018
Day Four: Main Conference and Expo - Thursday, June 21, 2018
Day Five: Site Tours- Friday, June 22, 2018
The agenda is available as PDF under downloads at the right isde of the page.
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
The Mirage3400 Las Vegas Blvd South
Las Vegas NV 89109
United States
Website:
http://www.mirage.comPhone: 702-791-7111
Welcome to where dreams come to play. Since day one, The Mirage has transformed the modern Las Vegas experience, and they'll never stop bringing you the best in entertainment, dining, hotel luxury and nightlife. Whether you’re enjoying a grand Las Vegas escape, a vacation with friends and family, or a business function, the Mirage is here to enrich your stay. From royal white tigers to a private oasis and an active volcano to The Beatles™ LOVE™, it's all right at the center of the Strip! Discover what dreams await you within The Mirage's tropical paradise.
Group Rate: We've negotiated a deeply discounted hotel room rate of $160.00 per night + 12% tax + $25 Resort Fee is specifically for the CCW Attendees.
How to Book: To book your room, please identify you are part of the IQPC, 19th Annual CCW group or use code CCW18A to ensure the special rate (based on availability). The group rate is available three days pre and post event based on group rate availability. Please make your reservation before Friday, May 18th, 2018** in order to ensure you are eligible for the group rate. After Friday, May 18, 2018, hotel rooms will be offered on a space-available basis at the prevailing rate.
Reservations Phone: 1-800-627-6667
Reservations Link:
https://aws.passkey.com/go/CCW2018 (Code: CCW18A)
*The discounted Resort Fee includes:
- In-room wired and wireless high-speed internet access
- Property-wide wireless internet access
- Access to the Fitness Center at the Mirage Spa (additional fee may apply for Spa Facilities)
- Electronic Newspaper Access
- Notary services at the Business Service Center
- Printing of boarding passes at the Business Service Center, lobby internet kiosks and Concierge
- Copies and faxes at the Business Service Center (up to 10 copies or faxes in black and white only)
- Unlimited local and toll-free calls
**Historically the CCW Room block has sold out prior to the cut-off date. To ensure access to the group rate and stay in the host hotel, we encourage you to reserve your sleeping room when you book you attendance for the show.
WARNING: Do not book your hotel accommodations with any third party vendors. In order to guarantee your room please book directly with the Mirage. There are a number of fraudulent “third party providers” that will attempt to solicit you to book through their channel and neither CCW nor the Mirage is able to guarantee your room if you choose to do so.
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
