Past event: SSOW 2018 Autumn

Keynote Speakers

• Don Fertman, Chief Development Officer, Subway World Headquarters
• Matt DiGenarimo, Vice President of Operations and author of "Extreme Operational Excellence", Veolia
• Lars J. Christophers, GBS Head of Operations, ABB
• John Smith, General Counsel of GBS and VP for Cybersecurity Law, Raytheon
• Vic Verma, Global Chief Information Officer, International Flavor & Fragrances
• Herman Brown Jr., Chief Information Officer, Office of District Attorney, City and County of San Francisco
• JP Saini, Chief Information Officer, TRC Companies Inc.
• Pavan Pamidimarri, Vice President, Global Business Services, Levi Strauss & Co.
• Calvin St. Juste, Executive Director of Digital Care Strategy and Customer Operations, Comcast
• Zeya Ottomone, CIO, Enterprise Software, ABB
• Laurie Toscano, VP IT Customer Experience and Technologies, The Related Companies
• Vivek Khurana, Global Automation Service Lead, AI Center of Excellence, Pfizer
  
• Harvey Livingston, Regional Vice President - OBTM-Web Center, AT&T
  
• Josh Noble, Practice Director, Blue Prism
  
• Margarett Buschkamp, Senior Operational Excellence Manager, Pankow
  
• Jamie Lopez, Learning Analyst, Pankow
  
• Derek Reisinger, Executive Director - Human Resources Service Center / Operations, Cedars-Sinai
  

Site Tour Leaders

• Guillermo Diaz, Chief Information Officer, Cisco
• Christian Bigsby, Vice President Workplace Resources, Cisco
• Heather Yurko, Chief of Staff, Employee Services and Lead, Future of Work, Cisco
• Janet Ramey, SVP, Employee Services, Cisco
• Sam Steinhardt, Assistant Vice President, Shared Services, Stanford | University IT
• Douglas Chalmers, UIT Shared Services, Cloud Vendor Manager, Stanford University

Workshop Leaders

• Will Swanson, VP of HR Shared Services, Schneider Electric
• Heather Yurko, Chief of Staff, Employee Services and Lead, Future of Work, Employee Services, Cisco
• Janet Ramey, SVP, Employee Services, Cisco
• Mark Davison, Global Partner, RPA, ISG
• Scott Furlong, Partner, Head of Business Advisory Services, ISG
• Trey Robinson, Partner, ScottMadden
• Brad DeMent, Partner, ScottMadden
• Phil Searle, Founder and Managing Director, Chazey Partners

Chairperson

• Brad DeMent, Partner, ScottMadden

Track Chairperson

• Sanjeev Kumar, Director of HR Shared Services, The World Bank Group

Speakers

• Brenda Sural, Senior Vice President | Chief HR Operating Officer, Northern Trust
• Chris Wood, VP, Transformation, FedEx
• Luanne S. Gutermuth, Senior Vice President, Shared Services and CHRO, WGL and Washington Gas
• AJ Bernstein, Senior Director, Financial Shared Services, LinkedIn
• Suzanne Graham, Senior HR Manager, Amazon
• Andy Parsons, Head of HR Operations & Shared Services, Rolls-Royce North America
• Douglas J. Apu-Gutierrez, Senior Manager, Finance Controllership Culture, Engagement & Communications, HP Inc.
• Megan Glide Villasenor, Assistant Director for Customer Service & Strategic Initiatives, Shared Services, University of California, Davis
• Todd Blevins, Vice President Shared Services, UL
• Stacy Darling, Head of Communications, Learning and Change Management. Global Business Services, Raytheon
• Steve Ellis, Senior Director, SSO, Dana Incorporated
• Jim Loftin, Head of Sourcing and Procurement, Silicon Valley Bank
• Rafael Sandoval, VP Finance and Managing Director, GBS, Guadalajara Center, Flex
• Julie Christenson, Head of Innovation and Communication, USFSC, Alcon Laboratories, a Novartis Division
• Ime Ekanem, Global Head of Finance and Accounting BPO, Uber
• Patrick L. McClain, Leader, HR Process and Integration Human Resources, Sutter Health
• Suzanne Leopoldi-Nichols, Head of Global Shared Services, Archer Daniels Midland Company
• Alfred Chiesa, CEO, DeepCurrent
• Jonathan Morris, VP of Sales, DeepCurrent
• Jason Jesensky, VP Sales, UiPath

Advisory Board

• David Bedard, SVP and CFO, Investment Groups, New York Life
• Stuart Beasley, Global Head of Services Excellence, Hilton Worldwide
• JP Saini, Chief Information Officer, TRC Companies Inc.
• Scott Furlong, Partner, Head of Business Advisory Services, Information Services Group (ISG)
• Brad DeMent, Partner, ScottMadden, Inc.
• Lee Heintz, Director of Global Process Development, Sandvik
• Suzanne Leopoldi-Nichols, Global Head of Shared Services, Archer Daniels Midland Company
• Delphine Bernard, Global Head of Finance Operations, Uber

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Site Tour Experiences Day - Monday, September 24, 2018

Workshop Day - Tuesday, September 25, 2018

Conference Day One - Wednesday, September 26, 2018

Conference Day Two - Thursday, September 27, 2018

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Venue

The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.

Venue

Dolce Hayes Mansion
200 Edenvale Avenue
San Jose, CA 95136
866-981-3300

Once a lavish private estate, the Dolce Hayes Mansion stands as one of the South Bay's most impressive and distinctive historical structures. Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old estate has been refurbished, upgraded and transformed into a luxurious hotel, conference center, resort and spa. Steeped in tradition and rich in history, the mansion provides visitors with an extraordinary experience.

The Dolce Hayes Mansion, a 2015 TripAdvisor Certificate of Excellence Winner, is an exquisite fusion of turn-of-the century luxury and high tech convenience. Listed on the National Register of Historic Places, the meticulously renovated Spanish Colonial Revival-style manor is as opulent as ever. This quiet haven, complete with sweeping mountain views, offers the perfect venue for business meetings, special events, weddings or relaxing getaways - just 15 minutes from San Jose International Airport and 45 minutes from San Francisco and Monterey. Nearby, wineries, nightlife and championship golf beckon. Stunning decor, fine dining and unparalleled guest service have made the Dolce Hayes Mansion an award-winning legend once again.

The special room rate of $229 has been established to make your reservation process easy.  Simply call  866-981-3300 and give the group name IQPC or click here to book online. You must make your reservation no later than September 2nd, 2018. For your convenience, the special rate has been extended to three days before and after the conference. 

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the HotelMap link provided; this shows live availability and rates for all hotels in the area and allows you to book directly with the hotel of your choice within your budget.