What is CCW?
Started in 1999 as
Call Center Week,
CCW is the world's largest customer contact event series. With the balance of conference and expo,
CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we're introducing our new look as
Customer Contact Week.
Educational Formats
- Future Leaders Lab - Certification program to help you gain the competencies you require to take your next career step
- Executive Club - VP-level & above club to help you move beyond tactical case studies and into strategic discussion
- People & Process - Sessions that focus on workforce management, planning and training & development
- Technology - Next generation tools and technologies to push your contact center into an auto channel reality
Community-Oriented Experiences
- Interactive Discussion Groups - Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
- Tech & Innovation Day - Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more
- 5 O' Clock Somewhere - Happy Hour starts early at CCW so grab a drink & network in between sessions
- Exclusive Site Tours - Experience Electronic Arts, IBM & Stitch Fix to help you rethink customer experience
20th Anniversary Celebrity Headliner
- Michelle Williams, Grammy-Award Winning Singer/Songwriter, Actress & Entrepreneur
Inspirational Speakers
- Julio Badin, SVP, Customer Experience, Dallas Fort Worth International Airport
- Pete Collins, SVP, Operations for Personal Insurance and International, Travelers Insurance
- Sarah Funderburk, Client Experience Manager, Stitch Fix
- Luke Hagstrand, VP, CX Personalization, Comcast Cable
- Brad Lemons, SVP, Enterprise Analytics Office, Nationwide
- Maya Lundhagen, VP, Customer Operations & Experience, DonorsChoose.org
- Lynelle McKay, Chief Customer Officer, Girl Scouts of USA
- Meredith Molloy, Director, Customer Experience, The Purple Carrot
- Lizzie Resnick, Customer Care DIrector, SmartPak
- Joachim Rogers, Senior Director Customer Care, Coca-Cola Consolidated, Inc.
- Dhruba Roy Chowdhury, Head of Support Operation, APAC, Uber
- Sasha Yablonovsky, President, CareerBuilder
Please fill in your name and email to receive the Conference Agenda of this event.
Pre-Conference Day - Monday, September 16
Main Conference - Tuesday, September 17
Main Conference - Wednesday, September 18
Site Tour Day - Thursday, September 19
Venue
Hilton Austin
500 East 4th Street, 78701
Austin, TX, USA
Venue
Hilton Austin500 East 4th Street
Austin, TX 78701
Phone: 1 (800) 236-1592
Hilton Austin is situated adjacent to the Convention Center in downtown Austin, TX. We're a quick walk from exclusive shopping, amazing restaurants and fun live music venues on 6th Street and the surrounding area. Guests of our renovated hotel also enjoy fantastic views of the Capitol of Texas and Lady Bird Lake from 31 stories up. Hotel dining, a full-service spa, VIP perks - we've got you covered for a great stay in Austin.
Group Rate: $279 per night + 15% tax per night
How to Book: To book your room please call 1-800-236-1592 and identify you are part of the IQPC, Customer Contact Week group to ensure the special rate (based on availability). You can also use our group's reservation link to book online.
Reservations Phone: 1-800-236-1592
Reservations Link:
https://book.passkey.com/go/IQPCCustomerWeekThe group rate is available three days pre and post event based on group rate availability. Please make your reservation before August 26th, 2019 in order to ensure you are eligible for the group rate.
