Customer Contact Week Austin


Austin, TX, United States

What is CCW?

Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we're introducing our new look as Customer Contact Week.

Educational Formats

  • Future Leaders Lab - Certification program to help you gain the competencies you require to take your next career step
  • Executive Club - VP-level & above club to help you move beyond tactical case studies and into strategic discussion
  • People & Process - Sessions that focus on workforce management, planning and training & development
  • Technology - Next generation tools and technologies to push your contact center into an auto channel reality

Community-Oriented Experiences

  • Interactive Discussion Groups - Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
  • Tech & Innovation Day - Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more
  • 5 O' Clock Somewhere - Happy Hour starts early at CCW so grab a drink & network in between sessions
  • Exclusive Site Tours - Experience Electronic Arts, IBM & Stitch Fix to help you rethink customer experience

Speakers

  • Julio Badin, SVP, Customer Experience, Dallas Fort Worth International Airport
  • Jared Benesh, Executive Director of Contact Center Technology/Product Strategy, Quicken Loans
  • Alex Bentley, Practice Lead, Offerings, IBM HR, IBM
  • Dawn Bradney, VP Customer Support, Audit & Process Improvement, McKesson
  • Brian Cantor, Principal Analyst & CCW Digital Director, Customer Contact Week
  • Pete Collins, SVP, Operations for Personal Insurance and International, Travelers Insurance
  • Michael DeJager, Principal Analyst & Divisional Director, Customer Contact Week
  • Sarah Funderburk, Client Experience Manager, Stitch Fix
  • Luke Hagstrand, VP, CX Personalization, Comcast Cable
  • Jim Iyoob, Chief Customer Officer, Etech
  • Sandy Ko, Research Development Analyst & Conference Director, Customer Contact Week
  • Brian LaRoche, Director, Outreach Marketing, CallMiner
  • Alysha Leach, Director, Customer Experience, ACI Worldwide
  • Brad Lemons, SVP, Enterprise Analytics Office, Nationwide
  • Maya Lundhagen, VP, Customer Operations & Experience, DonorsChoose.org
  • Mario Matulich, Executive Director, Customer Contact Week
  • Lynelle McKay, Chief Customer Officer, Girl Scouts of USA
  • John Pompei, Head of Player Experience Operations, Electronic Arts (EA)
  • Lizzie Resnick, Customer Care DIrector, SmartPak
  • Joe Rogers, Senior Director Customer Care, Coca-Cola Consolidated, Inc.
  • Tuck Ross, SVP, Marketing, Synchrony
  • Dhruba Roy Chowdhury, Head of Support Operation, APAC, Uber
  • Joni Saylor, Design Principal, IBM
  • Kristina Sproat, Senior Director, Customer Operations & Experience, DonorsChoose.org
  • Crystal Valesquez, Business Data Analyst, McKesson
  • Scotty Werner, Caddy Tales, Author, CCW Influencer
  • Sasha Yablonovsky, President, CareerBuilder

Venue

Hilton Austin
500 East 4th Street
Austin, TX 78701
Phone: 1 (800) 236-1592

Hilton Austin is situated adjacent to the Convention Center in downtown Austin, TX. We're a quick walk from exclusive shopping, amazing restaurants and fun live music venues on 6th Street and the surrounding area. Guests of our renovated hotel also enjoy fantastic views of the Capitol of Texas and Lady Bird Lake from 31 stories up. Hotel dining, a full-service spa, VIP perks - we've got you covered for a great stay in Austin.

Group Rate: $279 per night + 15% tax per night

How to Book: To book your room please call 1-800-236-1592 and identify you are part of the IQPC, Customer Contact Week group to ensure the special rate (based on availability). You can also use our group's reservation link to book online.

Reservations Phone: 1-800-236-1592

Reservations Link: https://book.passkey.com/go/IQPCCustomerWeek

The group rate is available three days pre and post event based on group rate availability. Please make your reservation before August 26th, 2019 in order to ensure you are eligible for the group rate.
24 JUN 28 JUN
Las Vegas, NV
United States
Event details
Organizer : IQPC North America
Event type : Conference
Reference : ASDE-20444