Past event: NGCX 2020 Conference

Note: This event was originally planned for March 23-25 2020 in Indian Wells, CA and has now been rescheduled again.

New date: March 22-24, 2021

What is NGCX?

Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to wow customers with delightful experiences at every touchpoint.

Founded in 2011, Next Generation Customer Experience is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2020 and beyond.

The Full Spectrum of CX

NGCX 2020 brings together senior level decision makers to benchmark CX from all angles.

• The Most Senior CX Speaking Faculty, Period. Learn from case studies delivered by senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.
• Learn and Network in Tracks Based on Maturity Level.Whether you are just starting with customer surveys, or have been successfully operating a cross-functional CX team for 20 years, we have content specifically for you. Meet with folks at your same CX maturity level and take home insights you can use immediately in your journey towards full customer centricity.
• More Hours of Networking Time Than Any Other CX Event - at a World-Class Resort. At NGCX, we are committed to giving you the most quality time possible to network with new friends and colleagues. 10+ total hours of networking, to be exact. Meet those who can answer your most pressing business challenges - all while basking at a gorgeous resort in sunny Palm Springs!
• Curated Vendor Participation Onstage and in Our Exhibit Hall. Vendor participation is curated by our team so that both attendees and sponsors benefit from meaningful conversations.  Our exhibit hall will feature cutting edge technology - an essential component for any CX strategy.