CX Leaders Week Asia

Singapore, Singapore

Driving Customer Experience Innovation  in the New Digital Economy

Focusing on 3 industry verticals - Financial Services, Media & Telecommunications, Energy & Utilities - the CX Asia Leaders Week 2020 will provide CX leaders an unrivalled opportunity to explore how they can leverage CX to achieve competitive advantage in a fast changing customer and business landscape.

Spanning 4 days with a series of high-impact discussions, the CX Asia Leaders Week Summit will focus on industry-specific CX trends and developments, how best to maximise CX ROI and drive cross-functionally alignment to embed  customer-centricity as an integral part of their organisation's blueprint.

Introducing the CX Asia Leaders Week 2020

  • 60+ CX Leaders
  • 3 MasterClasses
  • #1 CX Event Series in Asia!
  • 20+ Interactive Discussion Groups
  • 20+ Industry-Specific CX Case Studies & Presentations
  • 4 Focused Industry Verticals
    -CX for Financial Services
    -CX for Media & Telecommunications
    -B2B CX
    -CX for Energy & Utilities

Why Attend CX Leaders Week Asia 2020?

  • Redefine CX to scale business growth and profitability in the new digital economy
  • Exchange CX metrics and benchmark CX ROI against industry standards
  • Discover the latest CX technologies and solutions such as AI, chatbot, VOC, customer journey mapping - and find out how you can add them to your CX arsenal
  • Strengthen your CX program with industry-led customer understanding and insights
  • Hear from various industry leaders on the breakthroughs and challenges of delivering omnichannel experience
  • Co-located with the 11th Customer Contact Week Asia, the CX Asia Leaders Week 2020 will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys
  • Special promotion from 1 -31 Jan 2020: Sign up for a single pass for either CX Leaders Week Asia or Customer Contact Week Asia and attend both conferences to "mix and match" sessions you want to attend! (pass is not transferable)

Speakers Include:

  • Raynu Niyomdechar, Group Vice President of Customer Experience, FWD Group
  • Brendan Leece, Head of Customer Experience, E.ON
  • Theng Kiat Goh, Chief Customer Officer, Prudential Assurance Company Singapore
  • Poh Ling Ee, General Manager, Customer Operations (Global Business), Shell
  • Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
  • Prasanth Thomas, Vice President, Innovation Platforms, Digital and Technology, Sembcorp Industries
  • Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn
  • Kaspar Situmorang, Executive Vice President Digital, PT Bank Rakyat Indonesia
Pre-Summit Workshops: 2 March
Main Summit: 3-4 March
Post-Summit Workshops: 5 March

Please fill in your name and email to receive the Conference Agenda of this event.


Sands Expo & Convention Centre Marina Bay Sands
10 Bayfront Avenue, 018956
Phone: +65 6688 8815

Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
Event details
Organizer : IQPC SG
Event type : Conference
Reference : ASDE-21907