Important COVID-19 information: All event teams are taking action to ensure health and safety of all delegates. This will result in postponement, change to online event or other changes. Please visit the event pages to get the latest information. If you follow the event you will be updated on the latest changes. Please stay safe in these difficult times.

Customer Experience (CX) Asia Week 2020


Online Event, Your Computer

The Customer Revolution: Getting the CX Journey Right

As we continue to connect with our customer experience community, we see the needs of CX executives to come together and support one another, share ideas, and learn how to navigate today’s new challenges. We look forward to providing that valuable opportunity at Customer Experience Asia Week 2020.

Given the current uncertainty of the global situation going into this year, we are excited to introduce CX Asia Week Virtual Edition! A digital take on CX Asia Week that will provide the same insights and learning as the live event. Hear from the most innovative brands in the world, and discover the latest CX technology.

Extending the conference to 5 days rather than the usual 2, from 21-25 September 2020, we are encouraging our audience to not only learn, but to join in the interaction and exchange experiences, frustrations, and ideas.

Meet Our 2020 Speakers

  • Manisha Seewal, Group Chief Marketing Officer, Carro
  • Louis Tan, General Manager, Customer Operations - Asia Pacific & Middle East, Shell
  • Lennard Kwek, Head of Marketing - Greater China & Asia Pacific, Bridgestone
  • Caren Cheng, Head of Customer & Fulfillment, DiGi Telecommunications
  • Rudy Dalimunthe, Vice President, Customer Excellence, Tokopedia
  • Edison Sipahutar, Executive Vice President, Marketing & Customer Relations, PT PLN (Persero)
  • Pascal Gerard Daniel, Chief Operating Officer, Customer Experience & Quality, Nokia
  • Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
  • Michelle Fernandez-Castillo, Digital Experience & GTM Director, Globe Telecom
  • Mike Eksteen, Vice President, Digital - Asia Pacific, Chubb
  • Raynu Niyomdechar, Group Vice President, Customer Experience, FWD Group
  • Jarod Ong, Head of Operations, Singapore Exchange
  • Olga Quiros, Director, Customer Operations - Asia Pacific, Expedia Group
  • Sylwia Kulesza, Senior Executive Director, Digital Engagement & Cross-Channel Sales - Group Digital Banking, Standard Chartered
  • Kavan Sito, Regional Head of Customer Operations & Trust, Shopee
  • Gina Lim, Head of Customer Experience, AIG Asia Pacific Insurance
  • Steven Purnama, Head of CRM, Telesales & Digital Marketing, PT. Bussan Auto Finance
  • Prasanth Thomas, Senior Vice President, Platforms & Applications, Sembcorp Industries
  • Brendan Leece, Head of Customer Experience, E.ON
  • Akshay Trivedi, Regional Director, Office of Marketing Value - Digital, Media & Content Excellence Asia Pacific, Johnson & Johnson
  • Chris Lipman, Head, Customer Service & Experience, Starhub
  • Mark Webster, Vice President Operations, PayPal
  • Tony Roberts, Director of Continuous Improvement & Change, LEGO Group
  • Paul Spierings, Manager, Solution Architecture (Customer Service), Singapore Airlines
  • Min Cheng, Head of Strategy & Customer Experience Design, Manulife
  • Adeline Tiah, Head of Marketing & Partnerships, SC Ventures
  • Catherine Ballantyne, Regional Vice President APJ, Solutions Consulting, Tealium
  • Andre Grandt, Customer Experience Lead & Transformation Officer, Roche
  • Tan Sheng Jie, Asia (MCM) Head of Marketing, Distribution Analytics & Technology, Liberty Mutual Insurance
  • Rommel M. Regino, Head of Sales & Global Operations, Inspiro
  • Harpreet Ghai, Consumer Relations Director - Asia, Middle East & Africa, GlaxoSmithKline (GSK)
  • Rudy Dalimunthe, Vice President, Customer Excellence, Tokopedia
  • Michael Dela Cruz, Head of Strategy & Insights, Starhub
  • Chatrudee Ngamvalairatt, EVP, Customer Experience Management, Bank of Ayudhya
  • Dex Tan, Vice President, Customer Experience Design - Product & Strategy, NETS
  • Alp Altun, Chief Transformation Officer, Asia Pacific, Allianz
  • Anila Fredericks, Head of Customer Service Operations, Telstra Global
  • Clement Teo, Regional Head for Customer Happiness, Circles.Life
  • Vince Kasten, Regional Operations - Robotics and AI, Prudential Corporation Asia

Please fill in your name and email to receive the Conference Agenda of this event.

Venue

The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.


Event details
Organizer : IQSG
Event type : Conference
Reference : ASDE-21907