Transforming the telecoms industry by connecting back-end innovation with front-end expertise to greatly increase customer engagement in the digital era
The CEM in Telecoms Global Summit
will be returning in January 2021, bringing together the world's leading CX Telecoms professionals to share best practice strategies at a time for critical than ever for the industry.
Join us to master true customer engagement and centricity, to innovate with seamless agility, to build loyalty and reduce churn, and to leverage data across all digital channels to truly redefine the entire relationship between telcos and the customer. With new and exciting developments on the horizon, from the increasing advancements of AI and machine-learning, which are driving greater value to each and every customer, to the rollout of 5G and the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution.
Whilst we prepare for 2021, take a look back at last year's forum below!
Why Should You Join Us?
- Learn how to benchmark the latest technological disruptors, such as AI, Chatbots, Messaging Services, and Big Data Analytics to give your teams the expertise and confidence to fully engage with your customers
- Gain an advantage over the competition with your organisation's service culture transformation and learn how to close the gap between technological advancements and CX employee development
- Overhaul and transform your operating model – hear from organisations, who have revolutionised their offerings to attract new customers, whilst better serving their existing customer base
- Learn what strategies to onboard, and what to avoid, with no-nonsense case studies and use these principles to strengthen your chances of greater investment in digitalisation for 2021 and beyond
Who Will You Meet?
Meet Chiefs/SVPs/AVPs/Directors/Heads of:
- Customer Experience
- Customer Strategy
- Customer Operations
- Customer Design
- Customer Innovation
- Customer Insight
- Customer Loyalty
- Customer Retention
- Customer Engagement
- Customer Analytics & Insight
- Customer Channels
- Customer Service
2020 Speakers Included:
- Michael Dmitrichenko, Chief Customer Officer, Volia
- Jörg Knoop, Technology Digital Incubator, Vodafone Germany
- Yves Dubuisson, Chief Strategy Officer, Ooredoo Algerie
- Will Gibson, Retail Business Optimisation Lead, Maplewave
- Sacha Nikita Kraft, Client Partner, Facebook
- Dr Robert Hackl, SVP Business Transformation & Analytics and Handset Financing & Insurance, Sprint
- Chanice Henry, Editor-in-Chief, CX Network
- Durdana Achakzai, Group Director of Digital, Vodafone
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