Past event: Shared Services & Outsourcing Week LATAM Conference
This event has already taken place.
This page shows historical information on the Shared Services & Outsourcing Week LATAM Conference, held on October 10-12, 2023 in San Jose,
Costa Rica
The new edition of this event will be held on October 27-30, 2025
Culture, Talent & Process: Transforming Your SSO Into A Future Ready Function
This event is THE place to be if you are working in a SSC, GBS, SSO, CoE across Latin America or the Caribbean. Past attendees have included Bridgestone, Coca-Cola, Pfizer, AeroMexico, Citi, Uber, Intel, Experian, Johnson & Johnson and BIC.
We will once again bring together Latin American Shared Services leaders from across industries and verticals to discuss the challenges and opportunities that are specific to LATAM shared services and provide tailored blueprints for implementation, growth and scalability objectives within regional companies.
Key Reasons to attend:
In-depth Workshops: Gain valuable insights from experts in the field through hands-on, educational workshops that provide you with actionable solutions on building your SSO and ensuring foundational readiness for global expansion
Innovation HUB: Our redesigned exhibit floor is where you'll find cutting edge solution providers that will enable your team to tackle almost any challenge
Learning Credits: Attend sessions, get credits - earn up to 19 CPE credits throughout the conference from NASBA and SHRM
SSON Impact Awards: Participate in our globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives
Experian Site Tour: Join us for an exclusive tour of the Experian Shared Services Site Tour, to witness their remarkable transformation and technological advancements!
Your Role Matters
Finance: Focus on financial transformation, automation, maximizing cost efficiency, and long-term inflation.
Global Business Services: Learn about trends in future of work, value creation, and outsourcing optimization including our GBS Leaders Forum & Certification.
Human Resources: Explore diversity and inclusion and lessons learned returning to work.
Procurement: Dive into enhancing operational performance and improving global spend.
Intelligent Automation: Top speakers will cover the IA journey as well as the future of digitization and information technology.
"Was able to exchange a lot of ideas & was given very interesting tips"
"Very productive sessions. The quality of the material and discussions held were beyond my expectations"
"Great networking opportunity and benchmarking of the region"
"So interesting! Provided important information related to the evolution of SSC"
2023 Speakers
Erika Beltran, Vice President Pepsico LATAM and IBERIA Shared Service Center, Pepsi
Luciano Martinez Quintanilla, Head of Virtual Center of Excellence Americas, CEMEX
Pablo Murta, Head of Sanofi Global Services Bogota Hub, Sanofi
Julio Diaz, Director, Costa Rica Site and Transformation Lead, Pfizer
Flavia Schlesinger, Vice President – Mexico Business Services Hub, PepsiCo
Rodrigo Diogo, Senior Director, Global Shared Service Center, Playa Hotels & Resorts
Sindi Liang Ma, Global Product Owner for Automation, Roche
Beatriz Martinez, Senior Director Business Function Support Services (Shared Service Center), Hays
Adrian Ramirez, CIO & Head of Shared Services, Grupo Kuo
Veronica Monzon, Site Controller Finance & Accounting & R2R Manager, Costa Rica SSC, Equifax
Jose Sorondo, Director Global Finance Shared Services, lululemon
Rodrigo Cal, Vice President, Global Business Services, Stryker
Christian Rodriguez, Director, Commercial Business Solutions, Bacardi
Oliver Diehm, Head of Shared Services, Brose North America
Claudio Martinez, Executive Director, Global Shared Services, Syneos Health
Andre Aguiar, Head of Global Shared Services - South America, RHI Magnesita
Horacio Bortolotti, ONE Danone Business Services Director, Danone
Roberto Bayon, Senior Director of Shared Services, Jabil
Nathalie Montero, Global Shared Services Director, Thermo Fisher Scientific
Hector Sanchez Carreon, Managing Director, LGBS Mexico, Lufthansa Group Business Services
Aranzazu Lopez, Head of Operations HR Service Delivery, Lufthansa Group Business Services
Carlos Santos, Head of Americas Business Services, Holcim
Paula Duque, Management and Performance Coordinator, Holcim
