Shared Services & Outsourcing Week Autumn Conference 2025

SSOW is the World's Largest and Most Trusted Shared Services and Global Business Services Event Series. Period.

Add Value. Drive Value. Prove Your Value.

The Shared Services & Outsourcing Week Series continues to identify and map the trends in the business services industry. Those trends are clear - automation and customer experience remain top priorities. But this year, we're moving beyond simply recognizing these trends. We're focused on action. How can shared services organizations not just add value, but drive it, and - crucially - prove that value to the business? That's the core question we'll be answering at SSOW this fall in 2025.

While service delivery will always be the cornerstone of a successful SSO, organizations are starting to put equal emphasis on managing stakeholder experience, whether that stakeholder is the employee, the partner or the customer. On September 15 - 18, 2025 in Houston, our attendees will walk away with a roadmap to achieve an end-to-end process, while keeping the customer front-of-mind and demonstrating the strategic value of their shared services function.

Join Fellow Shared Services Professionals

• 4 Days
• 65+ Sessions
• 75+ Thought Leaders
• 400+ Attendees

Break Down the Processes

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SSOW gives you the opportunity to real-time benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.

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It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about how people are thinking about cognitive technologies, such as OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.

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This year’s turnout has been better than I’ve seen in a long time... great to feel all the energy that’s around from the various companies. One thing I’m extremely looking forward to of course is the award recipients at the [SSON North American Impact] Awards Gala. Based on all the nominations that were submitted, having been a judge the last several years, including this year, I’m extremely excited about that.

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I don’t get the energy I get locally that I get with SSON. It's great to be with like-minded people. We’re talking the same language. This service that’s being provided to people is worth every penny. That’s why I like being a part of it. People should not miss out on this opportunity.