SSOW is the World's Largest and Most Trusted Shared Services and Global Business Services Event Series. Period.
Add Value. Drive Value. Prove Your Value.
The Shared Services & Outsourcing Week Series continues to identify and map the trends in the business services industry. Those trends are clear - automation and customer experience remain top priorities. But this year, we're moving beyond simply recognizing these trends. We're focused on action. How can shared services organizations not just add value, but drive it, and - crucially - prove that value to the business? That's the core question we'll be answering at SSOW this fall in 2025.
While service delivery will always be the cornerstone of a successful SSO, organizations are starting to put equal emphasis on managing stakeholder experience, whether that stakeholder is the employee, the partner or the customer. On September 15 - 18, 2025 in Houston, our attendees will walk away with a roadmap to achieve an end-to-end process, while keeping the customer front-of-mind and demonstrating the strategic value of their shared services function.
Join Fellow Shared Services Professionals
4 Days
65+ Sessions
75+ Thought Leaders
400+ Attendees
Break Down the Processes
Procure to Pay (P2P) - Drive efficiency and strategic alignment by optimizing the end-to-end process. From procurement to payment, breakdown silos and leverage technology.
Order to Cash (O2C) - Streamline your order-to-cash cycle through enhanced customer satisfaction, and accelerated revenue recognition with the help of process optimization and digital innovation.
HR Process Excellence - Transform HR shared services through modern leadership, talent acquisition, and people-centric digital transformation, balancing technology with human potential.
Supply Chain Management - Build agile and resilient supply chains through process improvement, end-to-end integration, and strategic adaptation to changing market demands.
Record to Report (R2R) - Optimize financial reporting, evolve KPIs, and ensure data integrity to drive strategic decision-making in modern organizations.
Master Data Management (MDM) - Establish MDM as a strategic asset, overcome implementation challenges, and leverage AI to ensure data quality and drive business value.
SSOW gives you the opportunity to real-time benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.
It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about how people are thinking about cognitive technologies, such as OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.
This year’s turnout has been better than I’ve seen in a long time... great to feel all the energy that’s around from the various companies. One thing I’m extremely looking forward to of course is the award recipients at the [SSON North American Impact] Awards Gala. Based on all the nominations that were submitted, having been a judge the last several years, including this year, I’m extremely excited about that.
I don’t get the energy I get locally that I get with SSON. It's great to be with like-minded people. We’re talking the same language. This service that’s being provided to people is worth every penny. That’s why I like being a part of it. People should not miss out on this opportunity.
2025 Speakers Include
Karen Davis, Vice President, Contact to Resolution (Shared Business Services), US Foods
Mina Gindi, Global Director of Finance - Shared Services, NOV
Nicole Sherwood, Finance Director of Order to Cash, ABS
Maria Gonzalez, Director, Human Resources, OIA Global
Julie Schwendimann, Vice President, Global Shared Services Operations, Stanley Black & Decker
Florian Bejko, P2P Process Owner, Catalent
Matt Lorey, Director, Record-to-Report Shared Services, CRH
Guy Babbitt, Senior Vice President Shared Business Services, US Foods
Rachael Thorley, Director and Global Process Owner of Record to Report, Catalent
Larry Hack, Senior Vice President, PriceSmart
Sam Cohen, Senior Director, Finance Operations, Otis Elevator Co
Valquir Correa, Vice President, Corporate Finance, Baha Mar
Jairo Sancho, Director Shared Services, Align Technology
Jo Anne Dimitriou, Former Head of Shared Services, Air Force Services Center
Verónica Isabel Medina, Service and Value Management Manager, CMI
Todd Ferraro, Global Vice President, Global Operations & BPO, Verint-Systems
Claudia Baqueiro, LATAM SSC R2R Director, PepsiCo
Mahen Jayarajan, Former Senior Executive, Starbucks
Eric Joyner, Director, Global Process Owner - Order to Cash, Catalent
Kirti Talwar, Vice President, Order To Cash, Johnson Controls
Robert Lynch, Director Finance Operational Excellence, Ahold Delhaize USA
Tony Hiatt, Director of Shared Services, Granite Construction
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Venue
The Royal Sonesta Houston Galleria 2222 West Loop South, 77027 Houston, TX, USA
Stay in the lively Uptown neighborhood and within minutes of the Galleria Mall, Rice University, Memorial Park, the Houston Zoo, and other top-rated attractions. The Royal Sonesta Houston Galleria features beautifully appointed guest rooms and suites, on-site dining options, a fitness center, an outdoor pool, and jacuzzi.
WARNING: Do not book your hotel accommodations with any third party vendors. In order to guarantee your room please book directly with the hotel. There are a number of fraudulent “third party providers” that will attempt to solicit you to book through their channel and neither IQPC SSOW nor the hotel is able to guarantee your room if you choose to do so.
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavor to negotiate the best available rates for you so please use the Hotel´s website link provided.
We reserve the right to negotiate commissions or rebates from the venue in connection with the special pricing offered to our attendees. Details can be provided upon request.
