Why You Need to Attend Customer Experience Management 2020
- 30+ SPEAKERS FROM ALL INDUSTRIES - enabling you to benchmark against the trail blazers
- 3 INTERACTIVE PRACTICAL WORKSHOPS - your opportunity to learn 1 on 1 from industry leading CX expers.
- OVER 20 LOCAL & INTERNATIONAL CASE STUDIES - hear real life examples of how the market is redefining their customer experience.
- NEW STREAMS BY JOB FUNCTION AND INDUSTRY - making your conference agenda relevant and personalized for you.
- NETWORK WITH CX LEADERS - expand your professional and personal circles by interacting with likeminded CX professionals.
- ORGANISATIONS FROM SMALL TO LARGE ENTERPRISE - to understand successful approaches take at different ends of the spectrum.
Who Will You Network With?
Heads/Directors/Managers/Professionals in:
- Customer Experience
- User Experience
- Customer Analytics
- Contact Centre
- Customer Operations
- Customer Relations
- Customer Support and Care
- Customer Experience Technology
- Customer Service
- Service Delivery
- Innovation & Technology
- Digital Channels
From the following industries:
- Finance, Banking, Insurance
- Superannuation
- Federal and Local Government
- Energy Retailers
- Telecommunications
- Gambling Industry
- Transport
- Airlines and Hotel Groups
- Retail
- Mortgage Lenders & Brokers
Good barometer of where the CX industry sits at the moment in terms of how they approach CEM and how sophisticated their systems are.
Jon O'Loughlin, Executive Director - TNS Australia
The conference was excellent with some really good speakers.
Annette van Dommelen, Account Director - Oracle
Meet the Speakers
- Emil Begovic, Head of Customer Experience Management - Service Recovery, Lufthansa Group - Germany
- Walter Li, Head of Insights, Cathay Pacific - Hong Kong
- Martin Kamphav, Global Head of Customer Experience, H&M - Sweden
- Kristin Haynes, Chief Customer Officer, Venues NSW
- Richard Spencer, Chief Customer Experience Officer, NSW Business Chambers
- Louise Portelli, Chief Customer Experience Office, MLC Life Insurance
- Anthony Dureau, Chief Client Officer, AMP Australia
- Elizabeth Waldock, Chief People Officer, Sportsbet
- John Rizzo, Director of Accelerated Growth - Customer and Strategy, Bupa Australia & New Zealand
- Lexi Airey, Chief Executive Officer, Gateway Bank
- Christopher Douglas, Director Member Services - Pacific, Accor Plus
- Robert Barac, Director of Customer Experience - Innovation Transactional Banking, ANZ
- Rich Rose, Director of Customer Service, Nine
- Lea Wright, Head of Customer Engagement and Corporate Super Marketing, NAB Wealth - MLC
- Jason Smith, Director of Continuous Improvement - Sales and Customer, Foxtel
- Shannon McKay, Head of Customer Engagement, Zurich Financial Services Australia
- Joan Brierley, Assistant Executive Director - Drivers and Vehicles, Department of Transport WA
- Tim Maillet, Deputy Director, Strategic Marketing & Student Recruitment, University of Technology Sydney
- Robyn James, National Manager of Customer Experience & Strategy, Origin LPG
- Monique Bate, Head of Experience and Engagement, Cbus Super
- Luke Garrett, GM of Customer Experience & Innovation, Uniting Care Queensland
- Steve Hoffman, Customer Experience Lead, Bunnings
- Jodie Davis, Associate Director - UniAccess Student Central, The University of Newcastle
- Laura Kendall, Director of Organisational Services, Lake Macquarie City Council
- Karen Wynn, General Manager of Customer Strategy and Experience, RACQ
- Mark Young, Senior Manager, Sales and Customer Experience, La Trobe University
- Angela Grayson, Contact Centre Manager, Hello Fresh
- Skye Nicholls, General Manager of Customer & Transformation, Canon
- Teresa Yeing, Head of Customer Experience, ACH Group
- Jane Tyzack, Manager of Customer Experience, Barwon Waters
- Keira Hazell, Manager of VOC, Kayo Sports
- Brad Meehan, Managing Director, Strativity Group Australia
- Melody Smith, Head of Customer Product Disclosure, QBE Insurance
The full agenda is not yet available for this event.
Follow this event to receive an alert when the agenda becomes available.
Venue
Doltone House Hyde Park
3/181 Elizabeth St, 2000
Sydney, NSW, Australia
Website:
www.doltonehouse.com.au/venue/venuehyde-parkPhone: 61 2 8571 0622
Please
CLICK HERE to be taken to the HotelMap for Customer Experience Management 2020 to book accomodation at nearby hotels. You can also quote IQPC if booking at the conference venue for a negotiated rate.
Please note: We will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always endeavour to negotiate the best available rates for you so please use the Hotel's website link provided.
