Past event: SSOW Europe Autumn Conference

Unlocking Value Through Process, Intelligence & Customer Centricity

As GBS and Shared Services continue to grapple with the pace of change, industry leaders have taken great steps in refining shared services business model, nurturing key capabilities, and preserving value through efficiency, productivity and resilience. In the meantime, new questions and challenges continue to emerge: What are the other value levers can we pull to deliver value in new ways? Is the GPO model finally sticking and delivering the end-to-end transformation promise? How will ChatGPT contribute towards the efforts of building intelligent GBS and shared services? How are we adjusting our people strategies and building the workforce of the future? Will BPOs play a bigger role in delivering transformation in 2023 and 2024?

The Shared Services & Outsourcing Week Europe Autumn 2023 agenda is developed around these key focuses and looking to explore and provide answers to these pertinent questions.

As the second touch point for the European GBS and Shared Services industry following the Lisbon Event in May, featuring 60+ speakers representing the best of the best in the community, this is a not-to-miss opportunity to get together with the industry leaders and get your finger on the pulse of the key trends and most recent transformation stories from the industry.

SSOW Europe This Autumn Will Explore 4 Crucial Topics Of Discussion:

• Unlocking New Value Levers through Service Innovation, Intelligence & Experience
• Accelerating Data-Driven Shared Services & GBS Transformation
• Leveraging GPO Model to Deliver End-to-End Transformation Value
• Refining People, Talent and Leadership Strategies to Adapt to the New Ways of Working

Unique And Tailored Learning Opportunities For Every Leadership Role In Yourgbs & Shared Services Organisation

• GBS Leaders
• Understanding the key implications of current macroeconomics on the future of GBS
• Benchmarking with industry leaders who are redefining the GBS Operating Model
• Understanding the new imperatives of Purpose Based Employee Value Proposition
• Following last year's success, SSON and EY's GBS Leaders Exchange Club continues provide exclusive opportunities that's only open to GBS Leaders for strategic networking and learning
• GPOs
• Dedicated O2C Focus Day Summit for Order-to-Cash Leaders to learn and benchmark with industry peers
• Dedicated P2P Focus Day Summit for Procure-to-Pay Leaders to learn and benchmark with industry peers
• Dedicated R2R Workshop for Record-to-Report Leaders to draw practical and actional insights
• GPO Leaders can also join dedicated Interactive Discussion Group to join like-minded peers
• Functional Heads
• Dedicated finance transformation track to delve into new priorities in finance shared services
• Brand New HR Shared Services Focus Day providing best practices for HRSS Leaders
• An additional dedicated HR transformation track to add even more case studies and value for you!
• Join Innovation and Value Creation themed tracks to hear new and different ways of delivering value to the business
• Strategy & Transformation Heads
• Hearing the most relevant GBS transformation case studies to finetune your transformation strategies
• Understanding the depth of people, process and technology challenges to drive meaningful change in your oganisation
• Provide a transformation roadmap for your journey
• Understanding the new decision factors around location strategies, captive vs. outsourcing model and exploring the best approach for you
• Digital Transformation & Automation Leaders
• Dedicated tracks showcasing Intelligent Automation & Digital Transformation case studies
• Automation & Digitalization themed Interactive Discussion Groups offering best opportunities to get together with like-minded digital, automation and data leaders for new ideas, techniques and solutions
• Preparing and getting ready for value creation through intelligence, insights and data
• Leapfrogging your digital services to the next level through ERP transformation, BPM & Intelligent Automation As-A-Service
• Service, Operations & Site Leaders
• Going back to basics when economic pressure is high: Focusing on service delivery, quality and value!
• Newly designed Services Expansion and Innovation track to explore new areas of services
• Walk away with essential tools, tactics and metrics from the newly designed Service Delivery, Operations & Management Interactive Discussion Groups & Workshops
• Employee, Customer & Stakeholder Experience themed tracks and workshops to highlight key areas to focus on

What's New at SSOW Autumn 2023:

• A full-scale Women in GBS Focus Day: exploring key ways to boost diversity, inclusion and women leadership (Open to all male and female leaders)
• Exclusive CFO Panel: discussing Priorities and Expectations for GBS from the CFO Perspective
• Intelligent GBS Transformation Track: exploring the new trends around how Shared Services organisations can leverage the opportunity provided by Generative AI
• BPO roundtable: exploring the merits and challenges working with BPO providers in a closed-door environment
• Workshop and Roundtable: on change management, drilling into potential scenarios to sharpen your capabilities
• Value Creation and Delivery track:  to focus on the fundamental topic of how different organisations create, deliver and measure value
• Talent Management track: to provide practical tips on new talent recruitment, development and working models
• Brand new keynotes: exploring the power of vulnerability and humility in leadership and understanding why we need it now in shared services and GBS