Passport e-Learning and ONLIVE Products and Online Exams
Passport e-learning products are valid for a specified period (typically 7 days to 12 months) from the date of purchase. The software/learning content is assured and updated at no additional cost within the licence period. A valid email address and contact number must be supplied at the time of registration to facilitate the registration process.
All examinations/workshops/blended-learning purchased to support the e-Learning are valid only for the duration of the Passport e-Learning licence period. Exams can be booked up to a maximum of 30 days in advance. Cancellation of any exam after confirmation will not be eligible for any refund.
If you wish to sit the exams outside of your 1 month exam license period, there will be a £149 + VAT charge. This charge covers a 6-month exam and e-learning extension. You must let us know you want this extended before the e-learning license expiry date to avoid incurring another full exam charge.
If you wish to change a scheduled APM exam date / time, an admin fee of £65 + VAT must be paid. If you are absent for an APM exam, a full exam fee will be charged before rebooking a new exam slot.
Following the licence period, replacement/additional exams can be purchased at the published price. SPOCE reserve the right to postpone/refuse any examination resit should the delegate fail to demonstrate sufficient learning progress. Course and Exam Voucher redemption is subject to valid payment by the Customer/Provider.
Subscriptions: Our continuous subscription plan allows your e-learning licence and exam entitlement to be extended by monthly payments. For an initial payment, you can enrol on the scheme for a minimum of 4 months after which your continuous subscription will be taken monthly typically 30 days in advance. You may cancel anytime with a 30 Days notice. To cancel your subscriptions, please email customerservices@asdevents.com and make sure you get a confirmation that no further payments will be taken. Your licence (and exams if any) will not then be renewed and will expire within 30 days. Please note the PRINCE2 2017 Free Upgrade option is subject to a minimum term of 6 months, normal 30 days notice applicable thereafter.
The Learning Management System provides chat and forum facilities. Delegates should be aware that these facilities may be monitored/moderated and that any information provided will be attributed to their login name and made available to the wider audience. Delegates are reminded not to raise anything which may be commercially sensitive, defamatory or abusive.
To book your exam during your licence period, please email customerservices@asdevents.com giving three week's notice of your preferred exam date and we will make the necessary arrangements. Exams can be booked up to a maximum of 30 days in advance.
ONLIVE products are presented ‘live’ over the internet by an accredited trainer to a number of delegates.
Each product is presented over a number of days, and at varying schedules to allow delegates to choose when to study.
Each session may be recorded and made available to both ONLIVE delegates and other SPOCE clients. ONLIVE delegates should be aware that any chat, discussion or comment made on the live presentation will be attributed to their username and will be visible as part of the recorded sessions. Delegates are reminded not to raise anything which may be commercial sensitive, defamatory or abusive.
ONLIVE delegates can book their exam simply be emailing customerservices@asdevents.com giving three week's notice of their preferred exam date and we will make the necessary arrangements. Exams can be booked up to a maximum of 30 days in advance.
PURCHASES
All purchases made on www.asdevents.com may be returned, at the purchaser’s expense, un-used within 14 days of purchase for a full refund.
Due to the nature of the software products, by redeeming/installing/registering Passport e-Learning products or vouchers you waive the right to any refund. Demo products are available to allow the client to be assured that the full product will work on their systems before purchase.
