Digitally Empowered Service: Innovate, Transform, Deliver
Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of "labour arbitrage" and "back office cost savings" providing the basis of the industry.
The next generation of business services will be truly strategically valued and recognised parts of the business, a far cry from being relegated to "transactional, back-office" functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.
Two strands will be at the heart of the Business Services Organisation of the future. Discover how
SSOW 2019 is at the heart of this development.
The hottest topics to be discussed at SSOW 2019
- How to deliver complex business change - creating GBS organisations which drive leadership and value
- How to rethink value creation through business transformation to stay ahead of the speed of change
- Workforce and workplace transformation - establishing strategies for generation Y, Z, and beyond
- Enhanced functional activity, with more HR and Finance topics than ever before!
- Creating award-winning service - join us for our SSOW Impact Awards!
- People-enabled change - putting the customer at the heart of your operational strategy
Meet your SSOW 2019 speakers
European SSON Advisory Panel
- Alexander von Thielmann, Senior Vice President Shared Services, Siemens
- Caroline Basyn, Global Chief Information Officer and Global Business Services Officer, Mondelez Business Services
- Bobby Abraham, Vice President Finance Transformation, AstraZeneca
- Kamila Grembowicz, Senior Vice President Global Business Services, Adidas
- Sandy Khanna, Managing Director, Group Business Services, BT
- Maciej Piwowarczyk, Vice President, Global Business Services, Discovery
- Chris Gunning, Global Functional Owner - COE / GBS - Accounts & Commercial / Finance, Apollo Tyres
- Jean Claude de Vera, President, AgileGBS, and Former Vice President of Global Business Services LafargeHolcim
- Mike Stops, Group Director Service Centres, NSG
Big Ideas Speaker
- Mandy Hickson, Former Royal Air Force Fast Jet Pilot & Motivational Speaker, Hickson
Speakers
- Sumit Mitra, CEO Tesco Global Business Service, Tesco
- Angela Mangiapane, President, Mars Global Services, Mars Inc
- Alexander von Thielmann, Senior Vice President Shared Services, Siemens
- Kathleen Terjesen, Head of Global Business Services, Bose
- Jim MacDougall, Director, Global HR Services, Amazon
- Suzanne Ryder, Vice President Finance Operations, Pearson
- Isabel Duarte, Head of Global Financial Services, Lisbon, Grunenthal Group
- Ellen van Essen, Global Head Vodafone Shared Services, Vodafone
- Marina Kabirova, Head of Operations and Shared Services, Raiffeisen Bank
- Csaba Szende, EMEA BSC Site Leader & Managing Director, Eaton
- Ann-Katrin Kackur, Senior Director Global Business Services, Hire-to-Retire, Adidas
- Kay Flynn, General Manager GBS Global Business Solutions, Eli Lilly
- Maciej Piwowarczyk, Vice President Business Services, Discovery
- Deborah Kops, Industry Influencer and Shared Services Expert, Sourcing Change
- Fred Stierlin, Vice President Shared Services, Burberry
- Wendy Allardes, Senior Director, HR Operations, Thermo Fisher
- Teresa Michelena, Director Global Business Services Center HR, Europe, Mastercard
- Nadia Hutchinson, Global Human Resources Operations Director, Kantar
- Eduardo Peniche, Managing Director, Avis Budget Group Global Shared Services, Avis Budget Group
- Todd Naughton, Vice President, Global Business Services, Zebra Technologies
- Lori Sawyer Jenson, Vice President Global Human Resources Services, DB Schenker
- Jasmeet Narang, Governance, Control & Client Management Director, Santander
- Fernando Pons, Vice President and CAO, EBRD
- Vincent Vloemans, Global IT - Heineken CFO Domain, HEINEKEN Global
- Mayte Valverde Elices, Director Data Quality Global Centres, Santander
- Rolf Lux, Head of Strategy and Operations, Global Business Services, Swiss Re
- Sandeep Kulkarni, Global Shared Services Consultant Director, Jaguar Land Rover
- Rob Van den Wijngaard, Manager Finance Shared Service Centre, University Leiden
- Bernd Boketta, Vice President and Managing Director MSCZ, Mann + Hummel Group
- Orla Weare, Senior Manager, Operational Excellence for HR Services, Amazon
- Lorant Besnyi, Head of Accounting & Tax, MOL
- Colin Leigh, General Manager, Tele2 Shared Service Centre, Tele2
- Olga Baptista, Business Services Director, Chassis Brakes
- Mike Webb, Executive Vice President, Head of Operations, Solvay Business Services
- Claus Peter Schrunder, Senior Vice President, HR Special Services, Deutsche Telekom AG - Services Europe
- John Dickens, Head of Supplied Services, HSBC
- Adrian Maciszewski, Managing Director Global Business Services, QVC
- Marius Ivanauskas, Head of Global Services & Operations, Telia Company
- Rab Laszlo, Director of Order to Cash, Acelity
- Russell Sowden, HR Programme Manager, UCL
- Ghassan Ashkar, Chief Financial Officer, Azadea Group
- Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
- Massimo Cecchi, Financial Services Director, Barilla
- Andrew Wilson, Business Transformation Director, BAE Systems
- Mathieu Verger, Global Business Services Integration, FedEx
- Albano Magalhaes, General Manager, SEGautomotive
- Rob Pretty, Global Delivery and Process Lead, Akzonobel
- Helen Emmett, Operations Director Global Financial Services, Experian
- Thomas Haseneder, Global Head Global Business Services Finance Services, Ingram Micro
- Hannah Reeve, Event Director, SSON
- Gareth Morgan, SVP Transformation, Enabling Functions, Pearson
- Lena Ellehede, Director, GBS, Process & Projects, Velux
- Jean Claude de Vera, President, AgileGBS
- Gloria Henry, Assistant Vice President - Operations and Director BPO/Shared Services, Port Authority of Jamaica
- Ewelina Stanisz, Continous Improvement, Robotic Process Automation & Change Manager, Amer Sports SSC
- Phil Fersht, CEO, HFS Research
- Ramkumar Ramaswamy, General Manager, Strategy Finance Operations, Shell
- Jasmeet Narang, Governance, Control & Client Management Director, Santander
- Vincent Vloemans, Group Business Process and Technology Director, Heineken
- Albano Magalhaes, Vice President & General Manager, SEG Automotive
- Karen Schulz-Kiske, Head of Operations Europe, Resolution Life
- Dave Marton, Vice President, Global Shared Services, Carlsberg Group
- Chris Jasper, Enterprise Account Executive, Tradeshift
- Agnieszka Kuzmicka, Vice President, Fresenius Kabi Business Services
- Grace Winters, SSC Director, Abbott
- Kapil Jain, Senior Vice President and Global Head of Sales and Enterprise Capability, Infosys BPM
- Nuno Chung, Executive Board Member, EDP Valor
- Srinidhi Rao, Director of Financial Planning and Analysis, Juniper Networks
- Andreas Leykauf, Director Global Business Services, Bosch
- Patrick Levy-Rosenthal, Founder & CEO, Emoshape Inc.
- Eric Riego de Dios, People Director, Baker McKenzie Global Services
- Dave Hughes, Shared Services Director, Engie
SSOW Impact Awards Judges
- Chris Gunning, Global Functional Owner - COE / GBS - Accounts & Commercial / Finance, Apollo Tyres
- Bobby Abraham, Vice President Finance Transformation, AstraZeneca
- Irina Chernousenko, Interim Director for Finance & Accounting Shared Services Centre, JLL
- Phil Priest, Senior Vice President Global Business Services, Smith & Nephew
- Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
- Andrew Parris, Director of Shared Services, Tarmac
- Kay Flynn, General Manager GBS Global Business Solutions, Eli Lilly
- Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
- Kamila Grembowicz, Senior Vice President Global Business Services, Adidas
- Mike Stops, Group Director Service Centres, NSG
- Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania
Please fill in your name and email to receive the Conference Agenda of this event.
Day One: Morning Workshops / Main Conference - Monday, 13th May 2019
Day Two: Main Conference - Tuesday, 14th May 2019
Day Three: Main Conference / Masterclass Session - Wednesday, 15th May 2019
Day Four: Site Tours - Thursday, 16th May 2019
Venue
The venue is not yet available for this event.
Follow this event to be informed when the venue is available and stay informed on other changes.
Venue
Estoril Congress CenterAvenida Amaral. 2765-192 Estoril
www.estorilcc.comAccommodationWe are delighted to confirm MICE Concierge Ltd are our trusted official accommodation and concierge service for SSON Week 2019.
MICE Concierge will be providing an enhanced service for all attendees to help ensure you are well looked after whilst you are in Lisbon. As our trusted supplier, they have exclusive accommodation rates at all hotels surrounding the Estoril Congress Centre, and will ensure you receive the best experience and most importantly the best rates.
We advise you to book through the official channel as the service is supported by the event; you will get the best rates and by staying in one of the accredited hotels you will be with other delegates and will therefore be able to network/socialise more to get the most out of the event.
To view all exclusive rates and to book online, please click here;
https://www.miceconcierge.com/events/ssow2019Alternatively, if you would like to reach out to MICE Concierge Ltd direct, please feel free to contact Sophia Pyne on +44 (0) 1438 908770 or email sophia.pyne@miceconcierge.com and Sophia will be happy to assist.
